Blaze only working while being in the charging cable

[Hollie96]

My Fitbit Blaze will come on as long as it’s in the charger but as soon as I remove it. It will no longer turn on.. ☹️ Not sure what to do.

Moderator edit: subject for clarity

[AlejandraFitbit]

A warm welcome to the Community @Hollie96.

Have you tried to restart your Blaze while being out of the charging cable? If you haven't, I recommend restarting it by doing the following:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

Hope to hear from you soon. 

[Hollie96]

I have. I’ve done multiple things to trouble shoot and still nothing.

UPDATE:

Yes I have tried to troubleshoot many ways and nothing seems to be working. 

Moderator edit: content

[AlejandraFitbit]

Thanks for the update @Hollie96. It's great to hear that your tracker is now working properly. If there is anything else we can help you with, do not hesitate to post it.

Keep the stepping up! 

[Hollie96]

Yeah I don’t think you understand. I’ve trouble shot it many different ways and it’s still not working 🤗

[Thesale1111]

She said it is NOT working. And I am having the exact same problem.

[Jka2710]

I am having the same problem as well. My device (Fitbit Blaze) is fully charged and work when connected with the cable. It is also fully synced. But when I take it out of the charger, it doesn't work. Have tried force restarting by pressing the left and bottom right buttons together for 10-15 seconds. But, nothing is happening.

[AlejandraFitbit]

Thanks for the update @Hollie96, @Thesale1111 and @Jka2710 welcome to the Community.

@Thesale1111, upon checking with our support team, I was told that you have already created a case with them. I know they will be glad to help you out and provide you with a solution.

@Hollie96 and @Jka2710, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Keep me posted. 

[maheshshinde]

I’m also facing the same problem.

[maheshshinde]

Is your problem resolved? If yes would you please share the resolution?

[cadcyclist1]

I too am having the same issue. The blaze doesn't seem to take a charge no matter how long it's in the charger, but it will sync to the app and will display the correct time/date as long as it's in the charger. Take it out of the charger and nothing. I've tried cleaning contacts with rubbing alcohol. I should say that this all started after the Blaze accidentally got wet and I tried drying it out in a bag of rice. Thanks for your help.

[MasterFNP]

I’m having the same issues with my blaze. The blaze will not stay charged up outside of the case and it’s impossible to get it to sync.

[maheshshinde]

I did contact support team but no use. Fitbit does not have repair Center and no spears are available. They are giving replacement only under warranty period. Otherwise throw the device in dustbin and buy new one. This is simply wasting our money and time. I’m very much unhappy with this product. 

[Pre_seeker]

This is really disappointing to learn that it can’t be fixed, my Blaze is out of warranty too. Not sure if I want to invest in another Fitbit product. 

[Stefone]

Hi all, 

I have the same problem with my blaze version and another issue with a inspire hr 1 year old with a half screen... 

[LeVuong]

Try performing  a restart on your smartwatch. Find the Back and Select buttons on your Fitbit Blaze (left and bottom right). Press and hold the Back and Select buttons for about 10 seconds, until you see the Fitbit logo appear. Release the buttons.

[LeVuong]

sorry, i accidentally posted this. 

[Odyssey13]

@LeVuong  you can't delete your posts, but you can return to edit them to remove the words.