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Blaze's battery not lasting

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‎09-19-2017 04:54 - last edited on ‎09-19-2017 14:00 by Fitbit Moderator

‎09-19-2017 04:54 - last edited on ‎09-19-2017 14:00 by Fitbit Moderator

This started several days ago. My fully Charged FitBit, which usually lasts at least 3 days if not 4, was totally drained within 24 hours. I have had to charge it daily for the last 4-5 days. This has never happened before.

 

I read suggestions on Saturday and have cleaned the connections on the back carefully with a toothpick, restarted the device; repeatedly; and, still the charge is not lasting.

 

The unit was purchased for me a  year ago March, so it has been used about 18 months. I replaced the band several months ago but until now have not had a problem with the unit itself.

 

Any other suggestions? Could it be wearing out totally? ???? I would hope not, but need to ask. Oh, also I have shut off some notifications to help with battery life. But, to shut them all off would drastically change how effective the Blaze is for me. 

 

Thanks for any thoughts.

 

Moderator edit: Updated subject for clarity 

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‎09-19-2017 13:59

‎09-19-2017 13:59

It's great to have you here @CindyM2! Thank you so much for taking the time to share every detail about your Blaze battery not lasting as expected. I would like you to confirm that you've restarted your tracker by following these steps. Also, you can double check your tracker is fully charging. 

 

Additionally, I've shared  your post with Customer Support. They should reply back to you within the following days. 

 

Hope this helps! Robot Happy

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