Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
Can you Try a restart?
Do it at least 3 times.
Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1
If that doesn't help Contact Support.
http://help.fitbit.com/?cu=1
Wendy | CA | Moto G6 Android
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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
A warm welcome to the Community @Vincent87 and @WendyB thanks for stopping by.
I would like to know if you keep having issues with your tracker screen, did the instructions provided by our friend work?
Hope to hear from you soon. ![]()
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Thanks for the update @Vincent87. Since the troubleshoot provided didn't work, I recommend keeping an eye on your inbox for further instructions.
See you around. ![]()
Best Answer