Blaze screen not working after reset

[Ginger_Dave]

Hi, my Blaze screen has stopped working. I have tried the 2 button reset and plugged into USB to see if they work to no avail.

The FitBit logo appears on successful reset but then quickly goes black, vibrating as it does. The device seems to be functioning in the background and syncs OK, the screen is just unresponsive and black - back light seems to be on though, just it's not backlighting anything.

Thanks for any help / support, Dave

Moderator edit: Clarified subject

[FerdinandFitbit]

Hi there @Ginger_Dave. Great to see you in the Community Forums! 🙂

I'm sorry you're having problems with your Blaze's display not responding 😕

Thanks a lot for  trying to restart your tracker. Since that didn't help, I've gone ahead and escalated your case to our Support Team for them to help you out! Just please keep an eye on your inbox for further instructions and anything else you may need, I'm here to help!

[carowash]

I having the same trouble with my blaze.  I have been monitoring your reply to see if this will solve my problem.  Please add me to the contact when you get a reply or I may need to post to the forum.  I love my fitbit but, I am tired of spending my money on a product that doesn't last long.

[Ginger_Dave]

Hi, the escalations team have only asked which country I live in so far.

I don't know how to add you to the contact responses as they're coming via email, if you can tell me how I'll add you.

[WendyB]

@carowashYou need to contact support to see what they can do for you

Contact Support.
http://help.fitbit.com/?cu=1

[SRQNeil]

I had the same problem earlier today.  See logo, then buzz then nothing!  I got help through on-line chat who concluded there was nothing that could be done!  Offered m 25% off any tracker on line.  I may wait a few days and see if anything else develops

[SRQNeil]

An update from me.  I tried connecting my tracker to my pc with the usb cable just to see what would happen.  The fitbit screen came to life with a message saying "clock fault, go to mobile app and select a different clock"  I did that and everything is working fine!!

[carowash]

Thanks.  I tried what you suggested and even did a reset.....still no screen

[SRQNeil]

And my Blaze died again in the night! It tries to restart by itself, sometimes the leds on the back flash and sometimes they don’t! I guess the replacement may be the way to go.

[FerdinandFitbit]

Thanks for  getting back @Ginger_Dave and welcome to the Community Forums @carowash! 🙂

I've checked with the Support Team and it seems they're taking care of you both, so if you guys need anything else, don't hesitate in letting me know!

@SRQNeil, I'm sorry you were also having problems with your tracker and thanks a lot for trying to get this fixed but since you're still having problems, I've escalated your case so that our Support Team will help you out. Please keep an eye on your inbox for further instructions and anything else you may need, I'm here to help!

[RL0831]

My blaze did the same thing on Saturday April 21st, it still syncs, green lights flash, it fully charges. When I reset it, the Fitbit logo comes on like normal, but it wont display anything else after that, except a battery Icon in the top left corner. Its seems fishy to me, like a software problem. I called tech support they said sorry its out of warranty. I'm not sure if spending $160 on a watch that lasts a year and half is in my family's future. The kicker is 4 of the 6 of us have fitbits, so it will be a bummer to switch everyone to another brand. Tech support did offer me coupon of a new tracker, but said it wont apply to any of the new watches, which is where they fall short. Not sure what else to do.

[SRQNeil]

Never did work out what was happening. I ordered a new one with the 25% saving, but before it arrived the old one started again!

Then, a week later it really died. I gave up! I’m using the new one

[carowash]

It sounds like you have been in my head.  I said the exact same thing.  I did however find a great deal on ebay, so I am back up running.  If this one goes down I won't have to much money tied up in it.


Sent from my Verizon, Samsung Galaxy smartphone

[Smichel]

Glad you've found a cheap work around. When that one conks out too though
make the switch to the Apple Watch; I did and I'm very happy with it!!!

[carowash]

Thanks...mine died a few days later also.


Sent from my Verizon, Samsung Galaxy smartphone

[GiftedGram]

My Blaze screen has gone blank and I cannot get it to respond at all. What do I do?

[RL0831]

I made the switch to Garmin, I gave Fitbit a chance to make it right, but they wouldn’t. I have been extremely happy with my Garmin.

[Smichel]

Buy an apple watch. The Fitbit is a piece of cr@p. I had one stop working
after 6 months, was sent a replacement free of charge. the next one
stopped working 7 months later and at that point I was told I was outside
the original warranty period and was offered a 25% discount on a new one.
In essence, I was being asked to spend over $250 total on Fitbit Blazes for
what would have been somewhere around 2 years of actual usage. Much easier
to just go buy an apple watch!!

[carowash]

I am sorry but I never did mine to work correctly and ended up just tossing it because my warranty was out.


Sent from my Verizon, Samsung Galaxy smartphone

[carowash]

I wish I could but unfortunately I have an android phone.


Sent from my Verizon, Samsung Galaxy smartphone