Blaze setup help

[Rashmi]

Hi. I'm already using a surge and I'm trying to add new blaze to the app. While the app has identified the device and setup is complete with number validation but the device screen is still showing the set up message. I have restarted my phone, unpaired devices, nothing has helped. Tried restarting the Blaze but that's not happening for some odd reason. Pls suggest what should I do or check to ensure I can move forward from the setup message on the blaze for it to start tracking.

[stephaniej55]

So I finally got the Blaze to update this morning. I was super happy as this has been a 2 1/2 day process. Now, the thing won't sync. It syncs about halfway and then freezes. I have tried resetting it. I have uninstalled and reinstalled the app. Is anyone else having a problem syncing after the update? Any suggestions as to how to finally finish this process so that I can actually begin to enjoy my purchase?

[DerrickS]

@Saaaypants21 If you pair your Blaze to the same account as your Charge, your historical data from your Charge will not be deleted. Click here for more info.

@stephaniej55 There's a chance that your tracker is stuck in a firmware update. Do not try unpairing your Blaze. Instead, I would recommend trying to finish the firmware update by following the instructions listed here. Afterwards, your Blaze should sync normally. 

@ENH @SunsetRunner Glad to hear that you guys are back on track. Your Blaze shouldn't display the setup screen once it is paired to your account. If for some reason you run into this problem again, I would recommend:

1. Restarting your Blaze.

2. Reboot your mobile device.

3. Use the "Replacing a tracker or Adding another tracker..." instructions listed here to pair your Blaze to your existing Fitbit account. 

This should resolve the issue.

[mlbne]

I am all set up.  First, i charged my fitbit for a few hours.  Then, it kept disconnecting while updating on my Mac.  So i switched to my PC and everything updated quickly.  Can not sync it on my computers but syncs seamlessly on my Galaxy 5.  I am happy. MaryLouise

Moderator Edit: Removed personal information.

[ashirv81]

Got my Blaze today. Trying to sync it with Windows phone but the Blaze isnt on the list of trackers. HOw can I sync it? I can sync it with my iphone.

[SunsetRunner]

@ashirv81 what phone and what version of Windows? Try deleting the app from your phone and reinstalling it.

[vettechgirl]

I think i got mine to install but the screen on my fitbit blaze still says fitbit.com/setup even though i already did it.. i have no clue how to make that screen go away!

[valliek]

are you setting up from your phone or computer? I didn't have an option from my computer for the Blaze but was easy from my phone. Hopefully you get connected and are happy.

[vettechgirl]

i tried with my android but it wouldnt work, so i connected it with my mac book and it looks like it is connected but the screen on my fitbit blaze still says fitbit.com/setup

[SassyPants-21]

I was itching to get my fitbit blaze ( which came today) I started setup but got interrupted. Wi5h not enough juice. My Galaxy 5. Said update but was slow. Blaze said setup needed. It took awhile but finally went thru

[Kathy_P]

Got my new Blaze today and have had a very frustrating few hours trying to set it up. I have it registered on my account (entered the 4 digit code etc.), but update fails and the Blaze screen has fitbit.com/setup which will not go away. So, my husband (who builds computers and programs them I think), restarted the whole process and is now currently in the same place I was... seems there is a required update that continually fails. The message goes from "looking for tracker" to "updating tracker" to error message just says "could not complete". He suspects the update servers may be busy, but would be nice of a more descriptive error. We've tried updating from my laptop, and a desktop PC.

We will continue to retry but nothing shold be this hard, especially for something that is marketed as being so easy to use and we're not all computer geniuses.

Windows 10, Blaze Version 8.0.24

[EmersonFitbit]

Thanks everyone!

I'll continue to take individual looks at these instances and provide general support as well. Here's a bit of general information as well as a link to our syncing help article:

• Blaze doesn't require a dongle to sync in many cases. It will use the native Bluetooth on your computer or your charging cable.
• If you’re running the Fitbit app on a Windows 10 PC that doesn’t have Bluetooth, you’ll need to make sure the tracker is plugged into the computer via the charging cable. 
• Fitbit Connect on a Mac uses Bluetooth for syncing (if available), otherwise you’ll need to make sure the tracker is plugged into the computer via the charging cable.
• FBC on Windows (8.1 and lower) does not have the capability to sync via charging cradle or native BLE. We'd recommend setup/syncing via mobile device or using an older dongle if you have one.

I'll continue to reach out to users to help work through tricky cases!

[Scubacat58]

I just bought my Fitbit Blaze Tracker and I already want to send it back!  Where are the step by step set up instructions?  I went to the so called fitbit.com/setup and it was a joke.  I am not an 18 year old computer wiz....I need step by step instructions on how to set it up on windows 10 computer and iPhone 6S.....can someone direct me to these instructions before I become frustrated and  send it back???

Thank you....

[SassyPants-21]

I'm sorry to hear you are having troubles. Setting up your fitbit blaze. You can try to go to fitbit community page. Off the fitbit page. They have
Or used to have instructions on different trouble shooting problems. I hope this helps .

[Scubacat58]

I'm getting the error: (FBBluetoothErrorDomain Error 10.) when I try and set the Fitbit Blaze up.  Does anyone know what this means????

[Scubacat58]

Well I finally got it working.  I had to go to YouTube video on how to set it up........thank goodness someone thought ahead and put the set up on YouTube!!!

[leemfp]

keep trying, it took about 6 times before I finally got the update.

[EmersonFitbit]

@Scubacat58 Sweet success! Glad to hear you got it up and running. 

Now go out and enjoy it!

[CalebRH]

Hey guys,

I'm having the same problem Kathy_P mentioned a few posts ago, didn't see a solution mentioned yet.  I'm on a PC running windows 10 and I'm trying to use the app.  My Blaze is fully charged, sitting in its dock and is plugged into my PC.  It is consistently giving me the message fitbit.com/setup on the screen, save when it vibrates and gives me my 4 digit code.  I can successfully add it to my account all the way through the 4 digit code ect. until I reach the dreaded update.  I start the update, it says its looking for the tracker, then it says updating tracker for just a few seconds before I get the error "Could not complete your Fitbit Blaze update".  I tried to grind it through for a couple hours last night and several times today, but same story every time.  Please let me know if I am somehow missing something, or if there is a problem with my device. Thank you.

[Unfit1]

Yes. The Blaze set-up is very unfriendly. It asks for dongle but there is no Dongle. If plugged into laptop (Windows 7) it does not seem to know; my Blaze screen just keeps saying "setup". Claims to sync with Windows 7 but no progress.

[Tt0118]

I bought a blaze today.
It was always setup picture without any words even charging and iPhone 6s couldn't find it to setup.
Is there anyone can help me?
Thanks so much