Blaze setup

[Nix001]

My new blaze won't get past the setup screen. I've reinstalled the app and restarted the blaze, but no change. Is it faulty and needs replacing?  

[Rich_Laue]

@Nix001 has your tracker been serup to your Fitbit account yet?

When you finish connecting it to your account, the tracker will then be usable.

Open the app and do an add tracker, simoly follow the prompts. If it fails, please tell us at what steo the failure occurs.

[Rossco001]

I had the same problem. The screen on my blaze was stuck on Fitbit/setup and appeared not to be charging. I read someone else's post on here and he resolved it by  "setting up a new blaze" on the dashboard This also worked for me. The battery was actually fully charged, even though it did not appear that way and the system updates worked without any further issues

[AlejandraFitbit]

Welcome to the Community @Nix001, @Rossco001 and @Rich_Laue thanks for stopping by.

I would like to know if you keep having problems setting up your tracker? If you do, I recommend following the setup procedure from a computer. If you prefer to do it from a phone, please tell me which one you have so I can provide you the correct troubleshoot and also, please check that it is a compatible mobile device.

Hope to hear from you soon.