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Blaze showing Fitbit logo and heart rate sensor isn't working

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‎10-18-2018 23:54 - last edited on ‎10-19-2018 04:42 by Moderator Alum

‎10-18-2018 23:54 - last edited on ‎10-19-2018 04:42 by Moderator Alum

My six month old Blaze shows Fitbit logo only not able to shutdown or reset. Back green lights are on but not flickering. Cannot reset or shutdown, any idea how to fix this problem?

 

 

Moderator edit: subject for clarity

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‎10-19-2018 04:43 - last edited on ‎07-01-2025 06:45 by Fitbit Moderator

‎10-19-2018 04:43 - last edited on ‎07-01-2025 06:45 by Fitbit Moderator

Welcome to the Community @John67T.

Thanks for troubleshooting this by yourself. Can you please confirm that these are the steps you followed in order to restart your tracker:

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.

Hope to hear from you soon. Robot Happy

Alejandra | Community Moderator, Fitbit

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