Blaze showing clock error

[Mrboom_123]

I went on holiday and left my Fitbit Blaze at home, once I got back the battery had died so I charged it but now it keeps resetting all the time and coming up with “clock error go to Fitbit mobile app and try another clock". I have tried doing this but as it keeps resetting and won’t stay on long enough to sync with my phone. Does anyone have any ideas? Thanks

Moderator edit: subject for clarity

[AlejandraFitbit]

Welcome to the Forums @Mrboom_123.

Have you tried to change your clock face? If you haven't, I recommend trying this by following the instructions in the help article How do I change the clock face on my Fitbit device?. Also restart your tracker by doing the following:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

I hope this helps, let me know the outcome. 

[Mrboom_123]

Hi I have tried both but as my blaze just keeps resetting it’s self a few sounds after coming on, it won’t sync with my phone. 

[AlejandraFitbit]

Thanks for the update @Mrboom_123. Since the instructions provided didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Let me know if you need further assistance. 

[Ant_S]

After 3 months of frustration by having this problem with my fitbit blaze, "Setting up a new device" method worked successfully for me. Forum did not help, but this video did:

https://www.youtube.com/watch?v=lnlHwC7FMxU

Hope it works for you too!