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Blaze sleep monitor not working

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‎09-18-2017 12:15

‎09-18-2017 12:15

I've had my new blaze for just under a month; but the heart rate monitor and sleep monitors are not working- never have. I read shorty after my purchase that it was a known issue. Anyone know if this was resolved?? Thinking about a return 😕

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4 REPLIES 4

‎09-19-2017 00:47

‎09-19-2017 00:47

I have had mine since Jan and on 21st Aug my sleep and HR stopped working too! cant do anything to get them back. Going to email FitBit as still under warranty

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‎09-19-2017 03:44

‎09-19-2017 03:44

 

@DalGal wrote:

I've had my new blaze for just under a month; but the heart rate monitor and sleep monitors are not working- never have. I read shorty after my purchase that it was a known issue. Anyone know if this was resolved?? Thinking about a return 😕

I would suggest in the first instance that you try a restart of the device by pressing the left and bottom right buttons until the Fitbit logo is displayed. If that doesn't work I would contact Fitbit support.

 

Is your device connected to your phone? Just wondered if you've got the latest firmware that should come down automatically via the App.

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‎09-19-2017 04:27

In response to Lunar_Jetman

‎09-19-2017 04:27

Hi! Yep, I've reset and re-synced and nothing. I thought I read this was a known issue and it was being investigated by fitbit; but now it's been a month and still nothing. I'll call fitbit support. Thank you
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‎09-19-2017 07:33

‎09-19-2017 07:33

Mine stopped working yesterday too 😭

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