Blaze stuck on "Clock Error" message

[Kjackus]

My Blaze is less than 8 hours old.  I tried to customize the clock display, and is now stuck on 'Clock Error' ... "Go to Fitbit app and try another clock". Even after trying to go back to the original clock, trying to re-sync and restarting the device, I get the same error message. This is not what I had in mind when making the purchase.

Moderator edit: subject for clarity

[tashaf]

I'm now having trouble getting notifications to come through on the Fitbit
from my phone, I have tried everything, just keeps saying reset your phone
Grrrrrt

[Sargedog]

I'm not sure they have everything fixed yet. Be patient.

[tashaf]

Thanks at least the problems are be resolved

[Sargedog]

Yup. I can't imagine how they go about fixing things like this. It's pretty
amazing

[SunsetRunner]

also got my clock back.  apps are coming now too.  slowly but they are. hope the next time the cloud crashes this doesn't happen again.

[cavebugs]

When I made the original post on this thread, they wound up replacing the
unit for me, because the clock face never did return to normal. The
replacement has worked great.

Cavebugs

Moderator edit: personal info removed

[AlejandraFitbit]

Hello all, I hope you are doing fine.

I am glad to see here that for some of you this "Clock Error" issue has been resolved and that your trackers are now working properly. If you ever experience this again, I recommend taking a look at this post and follow the instructions provided there.

Now for the ones that are having issues with notifications, you can follow the steps provided in the help article My Fitbit device isn't receiving notifications from my phone.

Let me know if you need anything else. 

[gfgray01]

May 28, 2019

Blaze stuck on "Clock Error" message.

I have reset and  always get "Clock Error."

Touch screen does not respond.

Have pressed "Back and Lower buttons," only get "Clock Error."

 The Place is actually working because I can see it counting my steps on my iPhone App.

Now what?

Moderator edit: removed personal information. 

[gfgray01]

Glen G.

May 28, 2019

Blaze stuck on "Clock Error" message.

I have reset and  always get "Clock Error."

Touch screen does not respond.

Have pressed "Back and Lower buttons," only get "Clock Error."

 The Place is actually working because I can see it counting my steps on my iPhone App.

Now what?

Moderator edit: removed personal information. 

[Rich_Laue]

Yes @gfgray01 simply restarting the Blaze will not load a new clock face. 

Have you tried changing to a new clock face as requested by @AlejandraFitbit?

[gfgray01]

May 29, 2109. —Wednesday—

Thanks for your response.
Yes, I reloaded a new clock face. Nothing happened, at least not right away.
However, eventually, the different clock face emerged and everything is now working normal again.

Of course, now my question is, “can I go back to my favorite clock face now?”
I’m using the original face (Flare), but I’d like another display (Moment). Can I now switch without a problem?

Thank you for your help.

Sincerely,

Glen. G.
gfgray01@cfl.rr.com

[gfgray01]

May 29, 2109. —Wednesday—

Thanks for your response.
Yes, I reloaded a new clock face.  Nothing happened, at least not right away.
However, eventually, the different clock face emerged and everything is now working normal again.

Of course, now my question is, “can I go back to my favorite clock face now?”
I’m using the original face (Flare), but I’d like another display (Moment).  Can I now switch without a problem?

Thank you for your help.

Sincerely,

gfgray01@cfl.rr.com

[kbonneau]

What the **ahem**?
**ahem**ty device and only took 2+ years to respond.
Eat a dick!!!!!

Make it a great day😎