02-09-2017 17:00
02-09-2017 17:00
Just got a new phone a Moto Z and my sync is no longer working. bluetooth hooks up just right so it uploads to my phone but i can't get my text messages or call notifications. HELP thanks
Best Answer02-10-2017 01:24
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02-10-2017 01:24
It does not look like it on the supported phone list
https://www.fitbit.com/devices
You will have to set it up via computer until it is
http://help.fitbit.com/articles/en_US/Help_article/1873
Wendy | CA | Moto G6 Android
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Best Answer02-10-2017 03:19
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
02-10-2017 03:19
Welcome to the Forums @klaroche and @WendyB thanks for stopping by.
As mentioned our friend, Moto Z is not a compatible mobile device and that's the reason why you are having problems syncing. Keep in mind that you can always sync your tracker with a computer or a compatible phone.
See you around. ![]()
Best Answer02-14-2017 11:30
02-14-2017 11:30
Any idea IF the moto Z will be capatable anytime? I'd like to buyt the surge or blaze.
Best Answer02-16-2017 05:14
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
02-16-2017 05:14
It's great to welcome you @TheMaverick. Our team is testing the compatibility of several phones, your patience will be much appreciated. I recommend keeping an eye on our list of compatible mobile devices for any update and as mentioned in my previous post, you can always sync your Fitbit with a computer or a compatible device.
Catch you later. ![]()
Best Answer01-06-2018 15:04
01-06-2018 15:04
Has there been any update as to when the Moto Z will be added to the compatibility update list? Just trying to decide if I need to exchange a Christmas present for one that can used for all features.
Best Answer