Blaze sync issue with iOS version 10.2

[AndrewFitbit]

ISSUE: Can't sync or pair Blaze with an iOS device

BLAZE FIRMWARE VERSIONS AFFECTED: (8.301.7) & (8.200.3)

iOS VERSIONS AFFECTED: 10.2.x

*** FIXED IN BLAZE FIRMWARE VERSION (8.301.8) ***

• Click here for instructions on how to update your firmware

Still having trouble? Can't update or sync?

Read the difference between unbonding and unpairing first:

Unbonding - going into the bluetooth settings of your iPhone or iPad, selecting the Blaze, then choosing "Forget This Device".

Unpairing - going into the Fitbit app, selecting the Blaze, then choosing "Remove This Blaze".

*** DO NOT DO THIS TO TROUBLESHOOT THIS SPECIFIC ISSUE ***

Now that you've read that, try unbonding BEFORE trying to update your Blaze firmware (see screenshots below):

1. Go to your iOS device's Settings > Bluetooth > Find Blaze in the "My Devices" list.
2. Tap the info icon and tap "Forget this Device".
   
        

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Okay, I've unbonded. Now what?

Try syncing your Blaze, then try to update the firmware.

Still can't sync or update? Here are some suggestions:

1. Try doing some standard sync troubleshoots
2. Sync/update using an alternate device (if possible)

Updated on 1/20/17 for clarity. 

[philhowden69]

Update - mine all working back to normal this morning. So pleased I found this forum was going to be taking back to Argos this morning as I thought my blaze was broken.

[Pasqui]

Yes i have the same problem !!!!

[sored0610]

Any update on this? 

Thank you. 

[ShannonST]

I was trying to sync my Blaze to the app because my clock is reading 4.5 hours behind... so I did what the "troubleshooting" said to do... but that didn't work as everytime it went to sync it would keep trying to sync the app... so I proceeded to the next troubleshooting step on problems syncing... so now I have reset my Blaze and Deleted the App at least 10 times and "forget device" each time - When I go to set up the device again... I get to the "enter the code from your Blaze to the app" so they can connect and it sits there connecting for over an hour!

I am glad that they are trying to find a fix for this!

[philhowden69]

Not sure when you tried this but I've been having trouble for a week but this morning (Friday) simply "forgot device" through Bluetooth restarted iPad turned blaze back on and it synced perfectly. Worth a try ?

[jmarion524]

I tried that and it worked. Thank you!

[Pasqui]

I tried that it worked. Thanks you 🙂

[LadyLotus]

I am having the exact same problem.

[susanv1957]

Yes I am having the exact same problem wuth my Blaze. I assume it is due to the IOS 10.2 software.

[SunsetRunner]

I'm at the same degree as you are with the blaze not svncing.  I also deleted it per the Fitbit fixes, now it's not recognized at all.  Fitbit says they are working on a fix. Let's hope. I bought a few blazes for Xmas gifts. I nayend up returning them.

[sjsinst]

I have a Samsung Galaxy S5, and have not been able to sync since early Tuesday morning. Tried troubleshooting steps, but still not working.  Is it possible that this issue is not confined only to Apple products? Any suggestions?  This is incredibly frustrating! 

UPDATE: I went into the Settings menu on the Blaze, changed it to Blaze (classic) then paired over again.  It took a few tries for it to recognize it, but it worked, and I was FINALLY able to sync.

[Umps74]

Thank goodness for that as I have not been able to use my Blaze since as it suggests the time is several hours behind reality as it cannot sync with my phone to update.

[raindog]

Is there any update on this? Still unable to synch, and the battery runs down after 24 hours. 

[Banksie]

How do you find out what IOS your phone is using?

[TheMrKaufman]

Chiming in to keep abreast of this issue. I have/had the same issue, "forgot" from Bluetooth and reloaded (classic) and we seem to be okay now...

[raindog]

Suddenly mine is okay again! The time is correct and it is syncing. Yay! I didn't do anything else, so the fix must be done. 

[RAPD]

I have also the problem same,not even adjust the time too,hopefully waiting the correction.

[smyersdance]

I have tried everything everyone has mentioned and my time won't even work at all either. The battery today for the first time was completely drained and I've never had this problem. I use this watch for work and I am a Flight Attendant so having a watch is super important! Please help! 

[Deerslea]

Apple is demonstrating the MS philosophy of half-baked releases that are really beta testing to find errors to fix. Funny since this iOS release specifically references improvement to connectivity with Bluetooth devices...wonder which ones they were referring to.  Very frustrating

[Kawgparker]

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@AndrewFitbit wrote:

Hey iOS users,

We're aware of a syncing issue with Blaze if you've updated your device's OS version to 10.2. Please be patient while our engineers work on a fix!

I'll update the thread when I have more information. 

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Please fix this soon. My blaze is unusable due to this issue. Come on Fitbit there's lots of users experiencing this problem. Thanks.