Blaze syncing and time zone issue

[BranHam]

I've had my blaze for about 9 months now and it just keeps getting issues. First was a syncing issue between 2 different phones( Lg G3 now I have a G5). I would have to reset the blaze and phone and toggle Bluetooth and location multiple times(giving it a 5-15 minute syncing time effort) before it would finally sync after X amount of tries. Now, it is changing time zones every time the battery dies. I've checked the settings on the Fitbit app and website and both say my correct time zone but it has become a real hassle to struggle a sync to correct the time or update software. Is there any real solution other than "Have you tried turning it off and on"?

[FerdinandFitbit]

Hey there @BranHam. Good to see you in the Forums! 🙂

I'm sorry you're having issues with your tracker. I think I have the answer for this specific problem.

Whenever you turn off your tracker or the battery dies, if you put it to charge, when it turns back on, it will start from the time it went off. In order to make it show the correct time you just need to sync it to your app and the time will catch up on your tracker.

Let me know if this is not the problem you're having.

[BranHam]

It didnt change time zones before when it would shut off or reset. Syncing it does solve the time zone issue but then it leads to the first problem with syncing issue. 

[FerdinandFitbit]

Thanks for getting back @BranHam!

Actually this is the way that the tracker has been working since the last year with an update. I can think that probably you just updated your tracker and that's why it's behaving like this until now.

If you're having problems with your tracker syncing, you can  try to restart your tracker and see if that fixes the problem. You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot. After that, try to sync your tracker and it should do it without any problem at all.

Let me know if you need more help with this!

[BranHam]

Is there anyway to revert back 2 updates then? As I stated in my first post, I would have to reset BOTH the blaze and my phone multiple times before it would sync. It cannot be the phones as this is an issue I have encountered to 2 different phone. There has to be a better solution than "reset/turn it off then back on"

[ginajack]

I"m having the same issue!  It says it's April 20 when it's the first of May and the time is off.  I've reset it so many times and the tracker will not reset.

Any ideas?

[FerdinandFitbit]

Hi there @BranHam. Thanks for getting back!

Unfortunately, there's no way to go back to previous updates on your tracker. If restarting your tracker didn't help with the syncing problem, I can recommend setting it up as a new device. For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

Great to see you in the Community Forums @ginajack! 🙂

I'm sorry you're having problems as well with the date not showing up correctly on your tracker 😕

In order for the date and time to be correct, they should be correct also on your phone. If it's correct on your phone, it could be that your tracker is not syncing to the app and that's why it's not taking the changes. You can follow my suggestion of setting it up as a new device as I explained above and see how it goes.

Let me know if you need more help with this!

[ginajack]

I uninstalled it and I'm trying to add the device back....and now I cannot get my fitbit to connect to my tracker.   Uggghhhh.  What do I do?   This is so frustrating.  I'm thinking of ditching it and finding something else.

Help me!

G