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Blaze went blank

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‎02-26-2018 17:14 - last edited on ‎03-05-2018 06:02 by Moderator Alum

‎02-26-2018 17:14 - last edited on ‎03-05-2018 06:02 by Moderator Alum

Hi Everyone,

 

I woke up this morning, synced my Blaze and it logged everything. Put it on the charger for an hour and put it back on my wrist. Within a few minutes it was dead. I can't reset it, and the green lights don't go on. It doesn't charge on the charger anymore. Any suggestions?

 

Thanks.

 

 

Moderator edit: subject

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2 REPLIES 2

‎02-26-2018 20:55

‎02-26-2018 20:55

Contact Support.
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer
0 Votes

‎03-05-2018 06:05

‎03-05-2018 06:05

A warm welcome to the Community @wghorne, thanks for troubleshooting this by yourself and @WendyB for stopping by.

 

Before contacting support, please confirm these were the steps you tried in order to restart your Blaze:

 

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.

 

Also, take a look at this post and follow the instructions provided.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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