help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze will not sync

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-21-2018 12:40 - last edited on ‎06-22-2018 05:30 by Moderator Alum

‎06-21-2018 12:40 - last edited on ‎06-22-2018 05:30 by Moderator Alum

I got a new phone, and my Blaze will not sync. I have installed the Fitbit app on the new phone, but it doesn't pair, and I go to Settings on the watch and there is no option to turn Bluetooth on or off, nothing about Bluetooth even shows up.

 

 

Moderator edit: subject

Best Answer
0 Votes
2 REPLIES 2

‎06-21-2018 23:21

‎06-21-2018 23:21

Have you checked that your new phone is supported by fitbit at www.fitbit.com/devices ?

 

How are you trying to pair it on the new phone? All you should need to do is download the fitbit app and sign on using your existing id and password. If it's supported by fitbit then it should connect itself.

 

Do you still have your old phone? If you do, make sure that it doesn't still have a bluetooth link to the fitbit that might be blocking the connection from your new phone.

Best Answer

‎06-22-2018 05:31

‎06-22-2018 05:31

A warm welcome to the Community @Dariel50 and @SteveH thanks for stopping by.

 

I appreciate the efforts in trying to fix the syncing issue you are experiencing and would like to know if the instructions provided by our friend worked?

 

Hope to hear from you soon. Man Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer