Blaze won’t begin charging

[Mrubin86]

Hi I’ve been trying to charge my Blaze and when I gently place in the housing nothing happens even when left for hours. I’ve tried all the steps including cleaning both the back of the tracker and the housing and nothing seems to work. I’ve also now noticed that there are small holes in a few of the connection points. Can someone suggest any next steps on what I should do?

Moderator edit: subject for clarity

[Missyclark182]

Mine shows completely charged and is on while charging but as soon as you
take it off of the charger it goes black and won't power on at all just
like it is dead.

[LiliyaFitbit]

Welcome to the Fitbit Community, @psangel. Thank you for your replies @Missyclark182 @josilv. I am sorry for the delayed response.  

@Missyclark182 thank you for your troubleshooting efforts, I appreciate the additional details. Upon checking with our Support team, I was told that you have already contacted them and that they were able to assist you. Thank you for your time and efforts. 

@psangel thank you for joining the thread and sharing that you've tried the steps to resolve the battery issue you're experiencing with your Fitbit Blaze. I totally understand how you are feeling. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

@josilv I totally understand how you are feeling and appreciate your feedback. I am sure our Support team tried to help you in the best possible manner, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I am sorry for any disappointment, we're constantly working on improving our devices and user experiences, and your comments are always welcome.

I'll be around.