Blaze won’t begin charging

[Mrubin86]

Hi I’ve been trying to charge my Blaze and when I gently place in the housing nothing happens even when left for hours. I’ve tried all the steps including cleaning both the back of the tracker and the housing and nothing seems to work. I’ve also now noticed that there are small holes in a few of the connection points. Can someone suggest any next steps on what I should do?

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community @Mrubin86. I am sorry for the delayed response. 

I appreciate your participation in the Forums and sharing the difficulty you're experiencing with charging your Fitbit Blaze. Thank you for your efforts to resolve this and for providing the additional details. Please confirm if you've tried our complete troubleshooting steps including a restart from this help article: Why isn't my Fitbit device's battery charging?

Keep me posted on the outcome!

[Andy156]

My Blaze charger stopped working a while ago, but discovered that it just wasn't pushing down hard enough. I was able to use a small rubber band tucked under the plastic lip of the charger right before clasping it shut. That seemed to do the trick for mine.

[Mrubin86]

Hi, yes I’ve tried all of those steps and none seem to do the trick. What do my

options look like at this point?

[rohanmc]

I have the same problem. After two years of hassle free use, my Blaze no longer charges. I’ve cleaned the contacts, changed charging outlets and used different chargers. I’ve left it on charge for more than 24 hours and even the reset hasn’t worked (it won’t let me reset again). I’ve read through the forums and checked the “why doesn’t my Fitbit Blaze charge?” link. I really miss it and obviously links to my Aria 2 scales. 

I’ve included photos below. 

I live in Berlin, Germany, Can you help?

[LiliyaFitbit]

It's nice to see you around @Andy156 @Mrubin86 @rohanmc. I am sorry for the delayed response. 

@Andy156 I appreciate your participation in the Forums and sharing your experience and the helpful tips to help other users. 

@Mrubin86 thank you for your efforts to resolve the issue. Since the issue persists, I've sent your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

@rohanmc thank you for joining the conversation and sharing that you're experiencing the same problem and providing photos. I appreciate your troubleshooting efforts and sharing the additional details. I totally understand how you are feeling as you like your device and would like to keep using it. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

I'll be around if you need further assistance. 

[rohanmc]

I still have not received any communication from customer service 😞

[LiliyaFitbit]

Hi @rohanmc, thank you for your reply. 

I am sorry to hear you still haven't received an email from our Support team. I've confirmed that they contacted you via email, please check your spam and junk folders. I've updated your case and you should be receiving an email soon. 

I'll be around. 

[rohanmc]

I have only received this (see attached screenshot)

I replied to this email today. 

[LiliyaFitbit]

Thank you for your response @rohanmc.  

I appreciate the additional details and a screenshot of the email you received. Thank you for letting me know that you've replied to the email. I've confirmed that our Support team sent you another email, please check your inbox. Our Support team will do their best to help you, please keep working with them. 

Let me know if you have further questions.

[josilv]

Looks like the corroding contacts are a common issue.  After a couple of years my Fitbit Blaze is now having significant issues charging as well.  In the past I was able to follow the cleaning procedure for the contacts and found that worked but now the contacts have corroded so far that the spring that is behind the contacts are showing and popping out.  Not sure the options here but disappointing as this is my third Fitbit and I'm tired of having to pay more for another one after 2 - 3 years of use.  Here a picture of the back of my Blaze, the second contact from the left is the one that has now corroded so far the spring is showing.

Would appreciate a Fitbit to provide some options here.

[josilv]

The system isn't allowing me to upload my image, needless to say the contacts on my Blaze are pretty much gone.

[LiliyaFitbit]

Welcome to the Fitbit Community, @josilv.

Thank you for joining the thread and sharing the details of the battery issue you're experiencing with your Fitbit Blaze. I appreciate your efforts to resolve the issue and to send a photo. You can find the instructions on how to share an image on this post and confirm the complete troubleshooting steps here. I totally understand how you are feeling and appreciate your feedback. Our team is always working on improving our devices and user experiences, and your comments are always welcome. 

I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

I'll be around if you need further assistance. 

[josilv]

Thank you @LiliyaFitbit for the quick reply, Customer Support has emailed me. As for share the image on here, I did follow those instructions but I receive a "You do not have permission to upload images" error message. I am going to send the image to customer support as requested by them.

[LiliyaFitbit]

Hi @josilv, thank you for your reply. 

I appreciate your efforts and the additional details. I am glad to hear you've been in touch with our Customer Support team. I know they will be glad to help you out and provide a solution, please keep working with them. 

If you have any questions, feel free to let me know.

[Missyclark182]

My Blaze shows fully charged on the charger then goes black and won't power on when I remove it from the charging cable.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Missyclark182.

Thank you for joining the thread and sharing the details of the issue with your tracker. I would like to confirm if you've tried to restart your device by following the steps from this help article: How do I restart my Fitbit device?

Please keep me posted.

[Missyclark182]

Yes tried restarting

[psangel]

I’ve tried all the steps and I too cannot get my Fitbit Blaze to charge. I refuse to believe that this watch is only good for two years after what I paid for it.  I’m very  frustrated in NYC. PLEASE HELP. 

[josilv]

From the support I've received, Fitbit definitely believes their watches are only good for two to three years as all they offer is a 25% discount for the corroded contacts that my Blaze currently has.  This is a sign of poor design and material quality.  Very disappointing that a watch costing over $200 is a paperweight after less than three years of daily use.  Guess these watches are not meant for daily use... Frustrating indeed.