Blaze won't hold a charge

[Jameal]

I've noticed since the last firmware update my Blaze hasn't been holding a charge for that long, but before it would last for 4-5 days.  I've spoke with the support team and they seemed to blame it on my phone Samsung S8.  The funny thing about this is that I've had the S8 for about a year with no problems.  In addition, people have been having the issues a few years ago when S8 didn't even exist.    

The problem seems to be the update instead of the S8.

[WendyB]

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

[Arbana]

I have the same problem and I have an iPhone 😒

[Bowdie]

Hi I’m extremely frustrated I am having the same issue. I have restarted my Fitbit, I have cleaned the contacts but my Fitbit Blaze after a two hour charge is only lasting about 3 hours making it effectively useless!!

[Arbana]

This is so frustrating and even more when you don’t get help  to fix it ... hope we can fix our Fitbits

[Ang25]

For the last couple of months I’ve noticed the same thing and I too have an iPhone. My husband has the same Fitbit blaze and uses the same charger as I do yet he only experienced a lag once. He said he let the battery go completely dead then gave a full charge and boom no problem. I tried the same without any luck. I went from it lasting a few days to barely getting me through my 13 hr work days! It’s extremely frustrating when you’re tracker stops working and you don’t get ‘credit’ for your activity. I’m not trying to buy a new one either. These things aren’t that cheap.  Fitbit please address this.

[Melias77]

Same here, lasts only two days. Started a month ago, really frustrating.

have asked Fitbit support, and I expect the Blaze to last longer than this.

i have tried the troubleshooting steps without any luck...

[Bonhom]

I've only had my Fitbit Blaze for two months. It was working perfectly until just the last 3-4 days, and now I'm finding that a full charge lasts just 4-5 hours instead of up to 4 days. I haven't changed any use or inputs.  Very frustrating! Any suggestions?

[MamaSarah]

I have noticed this problem recently as well and it's very frustrating. I hope that FitBit does something soon to address this. I don't have it sync or notify me so I don't know why the battery isn't holding a charge longer than 1-2 days lately. Everything has been cleaned, reset, etc... booo.

[Arbana]

I know those fitbits are not cheap, I'm thinking in buying another brand but with good warranty...I'm gonna do my research on which one to buy. ;(

[Bowdie]

Hi I gave my heard anything on this issue with any other suggested fixes. Several resets and double checked nice clean contacts and left my Blaze on charge overnight and I got a result!! An new extended life of 6 hours so double the 3 hours I’ve had the last few days!! But still not getting the 4-5days I used to get. I’m syncing to confirm the recharge and life although I did notice the Fitbit showing low battery the App still showed full charge? 

[Jameal]

Since the update for Fitbit late July my fitbit blaze has been having several issues.  The HR is not picking up my heart rate, the right button has stopped working and it's dying faster than ever.  All the customer reps that helped me act like senseless robots repeating themselves over and over and not listening to my problem or concerns.  They try to rush me off the phone and do not know about none of the tech issues that having been occurring with the device. My fitbit blaze has been great to me most of the time, but seems to mess up around update time.  

[Bonhom]

I phoned Customer Support yesterday. They could see that the Blaze was not holding its charge, and as it is less than 3 months old, they are sending me a complimentary replacement. She was evasive when I asked the rep if this problem has been noted by other Blaze owners. Maybe it's a bigger problem than they wish to let on.

Sent from my iPad

[C10-68]

I been having the same problem. Watch can be fully charged and in 2 hours or less it’s 50% and by the end of my 10 hour work shift it’s dead. I emailed Fitbit, hopefully they have a solution.

[Bonhom]

Hi....
I phoned Customer Support yesterday. My Blaze was only 2 months old. They agreed on-the-spot to replace it at no charge. Couriered it to me and I got it today - - less than 24 hours after my call. How about that for customer service?

Sent from my iPad

[prrite]

wait til the warranty expires.  bet you won't be so impressed with customer service then.  

[CrlyFry]

I'm having the same problem all of a sudden.  I've had a Surge so I know all the saving battery tricks and nothing is working.  It's also not logging my stairs. 

[AlejandraFitbit]

Hello everyone!

I hope you are fine and sorry to hear about the battery issue you all are experiencing. If you have tried the instructions provided in this post and keep having problems, feel free to get in touch directly with our support team, if you want a reply promptly you can contact them via chat.

I also suggest, taking a look at our warranty policy.

See you around. 

[Bonhom]

Everyone-

My Fitbit was only two months old. I phoned Suppport last week; they checked the details; and immediately agreed to send me a complimentary replacement - which I had in LESS than 24 hours!

So far the replacement is working fine. My only complaint...I was sent a refurbished unit according to the packing list, and not a brand new one. Given that I only had the original for two months, I think replacing with a new one would have been more appropriate (unless all new ones are defective!).

[Bigalross]

My Fitbit Blaze will only hold a charge for a few hours and I have an I-phone also.