Blaze won't show text notifications using iOS

[SunsetRunner]

My blaze is set up for text notification. I've tried rebooting, checking all the settings and forgetting the Bluetooth and re-pairing. HELP

[Fizzie94]

Are you leaving the fitbit app open?  For me, that seemed to be the key in order to keep the constant sync that sends the notifications to your phone. 

[Jrdubyakc · Accepted solution]

@SunsetRunner Check out the tips in this help article

For Android: https://help.fitbit.com/articles/en_US/Help_article/I-m-having-trouble-setting-up-call-notifications-on-the-Fitbit-app-for-Android/?q=Text&l=en_US&fs=Search&pn=1

iOS: https://help.fitbit.com/articles/en_US/Help_article/I-m-having-trouble-setting-up-call-notifications-on-the-Fitbit-app-for-iOS/?q=Text&l=en_US&fs=Search&pn=1

[FullofBrent]

I was also having trouble enabling my Blaze to display text notifications. Text notifications were enabled on both my phone as well as the Blaze. I was receiving notifications for other things such as calls and calendar events, just not Texts. After much Googling and reading through forums I still came up empty-handed. Eventually I was able to figure out what was set wrong on my iPhone.

My Solution: Go to Notifications --> Messages --> Show in Notification Center and make sure it is enabled.

This doesn't affect the text notification being shown on the lock screen of your phone or affect the phone alerts, it just puts the text alert into the notification center and clutters it up a bit. I assume fitbit pulls the Text data from the notification center itself and does not monitor a true text alert, to send the alert to the Blaze via bluetooth.

[Sabrina2016]

Thank you so much! I didn't realize that the notifications had to be on for text message. What an easy fix! Thank you again!!

[Shary]

Thanks @FullofBrent!! I was having the same issue on my iPhone and turning on the notifications on my iPhone settings worked right away!

[Body_Machine]

Thank you so much. That worked for me. Just purchased the phone last night. Now I have to figure out how to clear the messages/phone call notifications and calander. 

[MikeF]

Using the "Clear All" button at the bottom of the list works for me.

[LaziLa]

THANK YOU! Finally!

[Sly112]

Finally! Thank you @FullofBrent!

[St0rmtr00per]

BOOM! Thank you, I was getting very frustrated. Turning on the notification center was the fix!

[huskermom03]

Thanks! Was trying to figure my new one out!

[LaziLa]

Make sure notifications are turned on and on the app... Click your device and select the notifications you want. Good luck:)

[RSHK]

Of all the post that I have read on how to correct my text notification issue, yours was the only on that helped. Thank you!

[LaziLa]

Glad to help. I was so annoyed and about to return my Blaze until I figured this out. LOVE my Blaze!

[IsmaelAngulo]

This Fixed my Notifications issue. Thanks for posting.

[Elmcferon]

OMG!! You are a lifesaver bud! I was about to return my blaze tomorrow. I was on the phone with Fitbit for over an hour, went to Verizon where they had a self proclaimed Fitbit "Guru", spend an hour and a half with Apple waiting for my appointment and just left, and went to two AT&T stores and spent over 2 hours cululatively where they probably helped the least in terms of knowledge. Just when you think all hope is lost...BADDA BING! I never write posts or anything of the sort. I was pissed that I was going to have to return my Blaze because I really liked it and I seen it working on somebody else's iPhone. Thank you FullOffBrent👍

[LaziLa]

Glad I could help! I was in your shoes! Now you can enjoy your Blaze. I love mine. Good luck!

Laurie Nault
(214) 973-6558

[LilesBlaze]

Thank you so much!! I have been looking everywhere for this soultion. Fitbit should add this to their troubleshooting page. 

[bbarrera]

---

@FullofBrent wrote:

My Solution: Go to Notifications --> Messages --> Show in Notification Center and make sure it is enabled.

This doesn't affect the text notification being shown on the lock screen of your phone or affect the phone alerts, it just puts the text alert into the notification center and clutters it up a bit. I assume fitbit pulls the Text data from the notification center itself and does not monitor a true text alert, to send the alert to the Blaze via bluetooth.

---

Its an ongoing mystery why Fitbit Blaze manual and help omit this critical info. For example this help article still leaves out this critical setting for calls/texts/calendar.

Technical Background: In 2013 with iOS 7 the "Apple Notification Center Service (ANCS)" was introduced to push notifications from iPhone/iPad to a Bluetooth Low-Energy (BLE) device like a Fitbit tracker. No special apps or other changes were required on iOS. All that was needed is the BLE device "subscribing" to notifications on an app-by-app basis, and then iOS pushes the notifications. The process is simple: iPhone owner configures which apps show up in the Notification Center (e.g. I don't want Facebook), the Bluetooth device gets the list of Notification Center apps (in this case, without Facebook in the list), and the Bluetooth device tells iOS which app notifications should get pushed ("subscribing" to an app notification feed). From that point the iPhone will automatically push new notifications to the Bluetooth device.

User Viewpoint: All you need to do is configure each app's "Show in Notification Center" settings in  Settings > Notifications (might also need to configure preview setting?).

If the Bluetooth device subscribes to all Notification Center apps, then the user has complete control over which notifications are pushed.

If the Bluetooth device subscribes to only a few, e.g. the original Blaze firmware only subscribed to calls/test/calendar, then the only configuration settings that matter in Notification Center are found under:

Settings > Notifications > Calendar

Settings > Notifications > Messages

Settings > Notifications > Phone