Blaze won't sync or update

[missmandybeth]

I've had my Blaze for 5 months. Now the clock is all wrong, it won't sync and the update says it's "loading" and then does nothing and stops. Help!

[civeng19]

Thank you! Such simple and obvious advice and it worked!!!

[txtami64]

Any resolution?  Mine won't connect or sync

[awalkn]

After repeated episodes of the same issue, I just asked for a replacement. They offered replacement of the same model or discount on another model. I chose the discount because of how commonly I'm seeing the sync issues. No problems with my new charge hr. 

[krisrflores]

This is what I did and it worked! 

Step 1) Go to bluetooth settings and forget the Blaze

Step 2) Update the app

Step 3) Delete the Blaze from your devices in the app

Step 4) Add new device in the app and connect Blaze

[rancho747]

But why do I have to do this every 4-5 days?

Sent from my Verizon 4G LTE Droid

[awalkn]

You shouldn't. When it got to that point with mine, I called and asked for a replacement. 

[ehwil2]

Same problem. Blaze will not synch or update with Windows 10 app.  Spent 2hours in internet chat with rep without any resolution - very disappointing. I suppose it might work with my cell but I want data on computer.

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@Gary5 wrote:

This solution is for IOS.  Need solution for Blaze syncing with Win 10 via Fitbit Web App. My Blaze is connected via USB cable but doesn't sync.  Very disappointing.

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[Bill.Buck]

That worked for me. The left button and lower right reset the watch. I did not have to connect with the charging cable. Thanks for the fix.

[Carmelle33]

It worked! It worked! Thank you!

[ehwil2]

This is what is so **ahem** annoying about your technical support - you don't
really read the question but rather post some pre- programmed response. My
problem is not synching with the IOS on my phone - my problem is with my
Windows 10 computer. If you read your own FAQ you will see that the proposed
solution does not work for users with a Windows 10 computer and that I and
several other Blaze owners cannot synch or update their devices using their
computers.

Edward H Williams MD

[BriesyOH]

I am having the same problem. Can anyone help me 

[Rich_Laue]

@GarethDPhillips, the web based dashboard is unable to communicate with a tracker. 

On Win 10using the Win10 app you may sync through the Computers built in Bluetooth or through the charging cable connected to a USB on the computer. Of course the Blaze needs to be in its charger. 

[Ausstttiiinnn]

I also tried everything listed then realized my all day sync was off , that fixed all my problems!

[kswiss29]

Thanks for this tip! It worked. And I was ready to give up and buy another but was hoping not to.  It's still trying to update but at least now the time is correct. Cheers!

[wb843]

Very helpful!  Minutes away from "hammer time." 

[JVB12]

I literally had the same issue as you did and many other people did ALL DAY TODAY and it was frustrating me beyond belief. However I think I might have discovered the trick so I wanted to reach out to you and try to help!

If you're Fitbit is still loading and saying "connecting to the device" (even after you typed in the 4-digit code to your iPhone which was displayed on the device) follow the steps mentioned above by going to Settings > Bluetooth > click the "i" to the right of Blaze  Connected and then select > Forget This Device.

After you "Forget This Device" this will remove the Blaze from the MY DEVICES list and you should "Blaze" resurface at the bottom of the page under OTHER DEVICES. Please click on "Blaze" and wait for it to connect again and show under MY DEVICES. Make sure the next step you take (trick) is the following:

Grab your Fitbit Blaze device and swipe the little screen left until you get to Settings. Click on Settings and scroll down until you see "Bluetooth Classic" and click on it until it says "pair".

Once I did this, that "connecting to the device" stopped loading (spinning in circles) and said the device and phone were paired!! Then all of a sudden a horizontal loading bar should pop up simultaneously  on your iPhones screen and Blaze device screen. It will indicate that it could take up to 10 minutes to update and once that horizontal bar finishes loading you should be GOLDEN! 

Really hope this helps you and/or people out there! It seems so basic and simple but sometimes technology can frustrate one to the point where it drives you absolutely nuts and blinds you from finding the solution or having the patience to keep going until you do! I was fortunate to keep going and things turned out successful, however I am not going to lie to you because I almost smashed the watch into pieces  on several different occasions today. However once I remembered how much I paid for the foolish thing (almost 350 total) 200 plus tax for the device and then another 120 plus tax for the stupid silver watch band that looked cool at best but, I realized I needed to treat the device with much more respect and give it the time and patience it deserves. I just spent over a 40 mins typing this up on my iPhone so I really hope this at least helps someone out there in the fitbit blaze world!! Let me know 🙂

[Smilyzzee]

Have same issue, I deleted and now it won't find it. Help

[Rich_Laue]

@Smilyzzee you now know why we keep stressing, "do not remove the tracker from your Fitbit accoumt". Doing this dies not fix a non sync issue.

We still need to find why the tracker wasn't syncing, them attach it back up to your account, so the app will know what tracker to sync? 

A turn off/on the phones/pc Bluetooth might be enough to make it work. 

If not then not knowing what has been tried I suggest a restart of the tracker. Http://help.fitbit.com/?q=restart 

Now a restart of the phone/PC.

Please, please let us know what phone or device you use to sync with? 

If the above doesn't work then you can go to the phones Bluetooth settings page and tell it to forget the tracker. 

[Nena72]

Same situation as everyone else, the clock was not syncing and every time I tried to sync the app would shut down and no message or directions.

I spent a few wasted hours monkeying around with trying to update. This was the worst experience. I tried everything. I updated the app, I shutdown the blaze, I removed the blaze from the app, I disconnected the blaze from my iphone Bluetooth and nothing work. I tried following everyone's advice and nothing work.

Finally after and wasting an hour I finally was able get it connected. For those of you that had the same frustrating experience as I did you will need to check your Bluetooth setting on your Blaze and make sure it's on the paring mode and not off. I did not turn it off, it turned it self off. After you turn the paring on you will need to shut down your Blaze and reconnect the Blaze to your phone before attempting to add the Blaze back to the app. Very frustrating experience.

Guess what FitBit, you guys suck. You even admit it with this warranty statement -

EXCLUSIONS AND LIMITATIONS

Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free.

What kind of tech company says they don't warrant uninterrupted or error-free? This is the first and last Fitbit I will buy. After this one craps on I will be looking into other alternatives.

[Rich_Laue]

@NinaSXM first let's understand by posting here your simply addressing the community of fellow Fitbit users. 

As for uninterrupted sync, of course Fitbit is not in control of everything on the phone or your life. 

If you have lost connection to the Internet then the tracker won't sync. 

If your phones PS has a problem, it might not sync. 

If the hardware on your phone becomes unresponsive, it might not sync. 

It also is possible that the tracker might have a problem ocaisionly, but in the eight months I've had the Charge-2 it has never been restarted. Online my phone, that because it is an Android device, it must be restarted as lest once a week. 

As for the Blaze I have had to restart it, but can not tell you how long ago.