07-29-2018 04:19 - last edited on 07-29-2018 10:39 by MarreFitbit
07-29-2018 04:19 - last edited on 07-29-2018 10:39 by MarreFitbit
My blaze won’t sync
Moderator edit: updated subject for clarity
07-29-2018 04:39
07-29-2018 04:39
I would try restarting your phone and then restarting your fitbit using this procedure:
Give this a few tries as it doesn't always work. If it still won't sync after that then there are some more ideas to try in this help file: https://help.fitbit.com/articles/en_US/Help_article/1866/
07-29-2018 14:30
07-29-2018 14:30
07-29-2018 14:39
07-29-2018 14:39
I have the same issue and all I get is the same ideas and they don't work.... Watch is connected but the app won't sync. Says there is an issue with Bluetooth restart... You restart Bluetooth, watch will connect and the same issue.... But everyone keeps posting the same fix that doesn't work.... Does any one actually know of a working fix or is the same unhelpful information going to get recycled on every post..
07-29-2018 23:35
07-29-2018 23:35
It's going to get recycled every time.
Partly because it can, and often does, work and when it does it's a quick fix to an annoying problem.
When the restarts don't work I link to fitbit's troubleshooting guide and if that is followed and doesn't work then the suggestion in that guide is to contact customer support and a link to their contact details is provided.
I wonder how many people get that far before complaining it doesn't work.
07-30-2018 01:29
07-30-2018 01:29
I have gone that far and still no joy... And it does seem to be a continuous issue with alot of people on This forum.. And there still isn't a definite answer.. It seems to me as its an issue that shouldn't be for a fitness tracker..
07-30-2018 08:57
07-30-2018 08:57
07-31-2018 17:52
07-31-2018 17:52
Thank yo. My blaze is syncing with my phone now, I did try your instructions but it took three tries.
08-01-2018 00:33
08-01-2018 00:33
08-03-2018 04:24
08-03-2018 04:24
Hey all, I hope you are doing fine!
I am sorry to hear about the syncing issue you are experiencing but I am also glad to see here that some of you have already resolved this problem.
For the ones that keep having it, I recommend taking a look at the help article Why won't my Fitbit device sync? and follow the instructions provide there.
Let me know the outcome.
08-03-2018 08:43
08-03-2018 08:43
After reading every ones posts/replies, I am glad to see I am not the only one experiencing this issue. For the past couple of weeks, I have done all the troubleshooting steps each day to get my darn thing to sync. Even after doing the steps it won't sync and then magically, it does. It is so frustrating! What is even more crazy is that it will sync certain things (like time of exercise and calories) but not the darn steps which is it's primary function! I'm getting to the point where I'm seriously considering a different fitness tracker.
08-08-2018 04:39
08-08-2018 04:39
Great to see you around @ColoradoK.
Thanks for troubleshooting this by yourself. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.
Keep me posted.