Blaze won't sync

[Nnamdi]

My Fitbit blaze is not syncing with my phone, Google pixel 2xl. It syncs sometimes but it takes an unusually long time and as at sending this message it has had difficulties syncing info for October 28. Note that this never used to happen. I have tried everything including uninstalling/installing the app, shutting down my phone and force quitting the app and none has worked. Please help look into this.

Moderator edit: updated subject for clarity

[Tamarals88]

I have an iPhone X and have been having trouble syncing also for the past few days 🤦🏼‍:female_sign:

[MarreFitbit]

Hello there @Nnamdi, welcome to the Community Forums. Thank you so much for troubleshooting the syncing difficulties prior to contacting us. 

Besides the steps you've tried, please do the following:

1. Go into your phone settings and select "Apps"

2. Find and select Fitbit

3. Tap "Advanced" and then tap "Battery"

4. Select "Battery Optimization"

5. Tap the bar at the top of the screen and select "All Apps"

6. Find Fitbit in the list, tap it and select "Don't Optimize"

7. This should help improve your syncing experience and should not have a large impact on your phone's battery life.

Hi @Tamarals88, thanks for stopping by and the details provided. 

While reading your post I was wondering if the syncing issue started happening after updating you iPhone to iOS 13+? If so, try the following steps:

- Scroll down, tap Fitbit -> Toggle Location to 'Always'
- Ensure toggles next to Bluetooth and Background App Refresh are turned ON

[Karenanntighe]

My blaze has no synced since October 20 2019. I have tried everything suggested it will not sync with my droid phone (you guys should have mentioned this in your Google press release) or with my iPad since 10/20. Tonight we change the clocks and at that point it won't even tell time. You seem to have removed the live chat service and the help desk phone number. Any suggestions? Is there another brand I should buy?

[MarreFitbit]

Hello there @Karenanntighe. Thank you for the thorough feedback for the Fitbit customer service and trackers and watches. This has not gone unnoticed and be sure that I will pass this along.

Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback. If you want to reach out to our team, click here.

We’re aware of the syncing issues iOS users are experiencing after updating to iOS 13+. Please note that our team is working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

[sdyaris]

My wife and I are having issues syncing as well on Android 10 3xl phones.  We've done all the standard troubleshooting.

[wcndave]

I also have sync problems, since the beginning.  On a modern android phone.  The settings are set to sync "all day", and "always connected" (no idea why there's two settings that seem almost the same), and it doesn't.

I have to to a manual sync, which only works 1/5 and often I have to reboot both the watch and the phone, or restart BT.

What's really mad, is that the HR is being updated in real time on the phone, so it's clearly connected....

[MarreFitbit]

Hello there @wcndave and @sdyaris. Thank you so much for troubleshooting the syncing issue prior to posting here. 

As recommended above, since you're using Android devices, I'd suggest to follow the steps below:

1. Go into your phone settings and select "Apps"

2. Find and select Fitbit

3. Tap "Advanced" and then tap "Battery"

4. Select "Battery Optimization"

5. Tap the bar at the top of the screen and select "All Apps"

6. Find Fitbit in the list, tap it and select "Don't Optimize"

7. This should help improve your syncing experience and should not have a large impact on your phone's battery life.

[sdyaris]

Hey it's the same automated response my wife gets from support!!

[sdyaris]

Also that was already the settings as told to support.

[MarreFitbit]

Hi there @sdyaris, thanks for coming back and letting me know the outcome. We’re aware of it and are working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

[wcndave]

This was already done.  Plus the phone is picking up data, as the HR changes in real time.  The HR on the blaze is often wrong, as i have posted about separately, however whatever the blaze displays, gets updated on the phone almost immediately.  But the sync of data, steps etc... that doesn't work.