Blaze wont work

[Bardees]

I bought a blaze yesterday and I've been trying to set it up, when I get to the step where I have to update the software it won't update, I tried to reset it, it keeps saying fail to update.
I even tried to recharge it but it won't charge.
What should I do?

[AlejandraFitbit]

Welcome to the Community @Bardees. If you are having problems setting up your Blaze, I recommend Restarting your tracker a couple of times more, after the restart process do the Setup Procedure from a computer this time. 

I hope this helps, let me know the outcome. 

[Rich_Laue]

May I add that some have reported that leaving the Blaze in its charger and charging has help for the update to load.

[suejcotten]

I have the same problem how did you solve it?

[AlejandraFitbit]

A warm welcome to the Forums @suejcotten. Have you tried the troubleshoot provided in the previous post? If you haven't, I recommend following it. After those steps your Blaze should work properly.

Let me know the outcome. 

[suejcotten]

Thank you. My husband took over the set up and managed to get it to
work!

Moderator edit: personal information and format

[AlejandraFitbit]

You are welcome @suejcotten and those are great news! I am glad to hear that your Blaze is now working. If you need anything else, do not hesitate in posting it.

Happy stepping!