Buttons do not work on blaze

[Labaluski]

I have nothing displayed on my blaze but it is still tracking my steps and heartbeat.  I want to try to reset it, but the buttons don't work.  Is there another way to reset through app?

[Mike89]

Thanks, I called the support number you gave. It didn’t take long, they were very helpful. Cheers!

[Techlady]

Yep. Resynching and changing the face view does work....but if you accidentally change it....then you have to redo it. I find when removing it from the band to synch it gives me major problems cause my fingers go on the face. 

[JAFangs]

This is what I have to do every time is to change my clock face.  Very annoying to not have the left button working.  The button is a rubber mold so how could grime get down in and hamper?  The button clicks and nothing.  I do hope they fix this bug soon...

[Choosie]

They are clean but still dont work. 

[Choosie]

Does not work. Fitbit needs a new desighn. 

[123456321]

Having the same issue with buttons not working.  Problem started about 2 weeks ago.  Have tried all of the recommendations with no luck.  Finally messaged customer service the other day; their solution was to offer me a 25% discount to purchase a new Fitbit.  I understand that my Fitbit is out of warranty, but that can't be the only solution.  How about a software update?

Hopefully Fitbit will take ownership and rectify this quickly.  Poor customer service (so far). 

[dbliv]

I received the same answer about 25% off a new fitbit because mine is also out of warranty.  It's a $200 device that has only lasted 15 months!!!  I'm upset because this fitness device should last longer.  

[kwelford21]

I have the Surge will try this.

[kwelford21]

I will try this on my Surge.

Thanks 

[Conor68G]

None of the buttons only blaze are working. Resetting the clock face is a tempo stay fix and a real pain. I’ve cleaned the buttons and no result. Can’t do a reset if the buttons don’t work. Can I have a real fix please??? 

[Techlady]

This is my last Fitbit. Will do my best to discourage others from purchasing. This really was a lousy experience.

TL

[JAFangs]

I don't know why you think I'm the moderator, but I am having the same issues with my FitBit. I am asking for help, not giving it.

[http://gfx1.hotmail.com/mail/w4/pr04/ltr/emo/red_heart.gif]TheTwinsMommy[http://gfx1.hotmail.com/mai...]

[jeanne001]

I'm having the same issues.  I've tried to reset but nothing happens.  I never get the Fitbit logo

[Conor68G]

Hi Jeanne, contact the fitbit folks directly and they should be able to help you out.

CG 

[jeanne001]

Thanks. I did that and ends up they will replace my Fitbit.

Jeanne

[Conor68G]

That’s a great result. You’ll be back on track soon 😊
--
Sent from Gmail Mobile

[rikde15]

Hi I’m having same issue as everyone else seems to be. I have cleaned and blown through with air to clear.... I can shut Fitbit down using submenu and turn it back on using left button so that works but not when in any other menu, the right buttons don’t work at all so can’t perform a reset 

any other suggestions please 

thanks 

[Conor68G]

Contact the Fitbit folks directly. They should be able to sort you out
--
Sent from Gmail Mobile

[BigNem]

Is there something that can be done for those of us who have had our FitBit for longer than a year? It is super frustrating that after that amount of time it no longer works and it seems that the only solution is to offer me a sale price of a new FitBit.

[tubus]

 I have same problem, please help me on this topuc.