Buttons do not work on blaze

[Labaluski]

I have nothing displayed on my blaze but it is still tracking my steps and heartbeat.  I want to try to reset it, but the buttons don't work.  Is there another way to reset through app?

[WendyB]

Welcome to the forums!

No it needs to be restarted on the device itself. Have you tried it outside of the frame?

Otherwise contact support

http://help.fitbit.com/?cu=1

[AlejandraFitbit]

A warm welcome to the Community @Labaluski and @WendyB thanks for stopping by.

If your tracker's buttons aren't working, you may be able to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air. Hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button. After these tips, you can try to restart your Blaze.

Let me know the outcome. 

[emmmma]

I have the same problem. The left back button does not work. It is clean. It clicks but that's all, it doesn't take me back and I get stuck in whatever screen I was looking at. Changing the clock face resets it but the issue remains. I have shut it down, but that didn't help either. 😭

[AlejandraFitbit]

Hey there @emmmma, welcome to the Community!

Thanks for troubleshooting this by yourself. Since the troubleshoot you tried didn't work, I recommend keeping an eye on your inbox for further assistance.

See you later. 

[Ernie83]

I'm having the same issue, and haven't had mine for a full month! How can I troubleshoot/restart it if that button isn't responding??

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@emmmma wrote:

I have the same problem. The left back button does not work. It is clean. It clicks but that's all, it doesn't take me back and I get stuck in whatever screen I was looking at. Changing the clock face resets it but the issue remains. I have shut it down, but that didn't help either. 😭

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[AlejandraFitbit]

It's great to see you around @Ernie83. I would like to know if you have take a look at my previous post? If you haven't, I recommend taking a look at it and follow the tips provided there.

Hope to hear from you soon. 

[emmmma]

The best way I found was to open the app & reset the clock face, when it syncs it will be back to the 'home' screen with the time on it and you can navigate from there, but once you're inside one of the options, you might not be able to get back out with the left button. If that doesn't help get in touch with Customer Support, they'll help you out. They sorted my issue out quite quickly and a lot less painlessly than I had expected. 🙂 

[AlejandraFitbit]

Thanks for sharing those tips @emmmma, I know some users will find it helpful. Also, I am glad to hear that your button inconvenience has been resolved. If you need anything else, do not hesitate in posting it.

Keep the stepping up! 

[AlFu]

I do have the same problem. None of the 3 buttons works. If I am stuck in a sub-menue (like setting alarm) and can't get out without a button, I have to change the clock face or do a full recharge to go back to see the clock. Quite disturbing. And it is not because of lack of compressed air or some of these lame newby issues that are suggested to solve this problem.

What I do find interesting and what is a proof that the button is working is, that when I do a shutdown from the Settings Menue (can't shutdown with buttons), the Blaze will shut down. And then, when I press the left button it starts. So ... if the button is "not working" why is it recognizing the button at this (and only this) point? 

I feel it must have come with a recent update or so, because why would this weird behavior suddenly come up. I hope Fitbit will solve this with a next update .... 

[AlejandraFitbit]

It's great to see you around @AlFu.

You are right, is weird to hear that the Blaze button is working when you turn the tracker on. Have you tried the restart procedure? If you haven't, I recommend restarting it by doing the following:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

Let me know how it goes. 

[AlFu]

You probabely did not read my message completely.

If I write that the buttons do not do anything than start a shut-down Blaze, then it is so. 

I feel these "recommendations just to write something" don't help anything further. I am quite an experienced Fitbit user, not somebody who needs a restart advice. Sorry to say so.

I would not be surprised if the next "Advisor" writes now I should clean the buttons or I should blow air on it (and probabely destroy the barometric sensor) or look if it is correctly in the case. Thanks 🙂

[AlejandraFitbit]

Thanks for the update @AlFu, since the troubleshoot didn't work, I recommend keeping an eye on your inbox for further instructions.

Catch you later. 

[Adrina74]

Hello everyone! I’m having the exact same problem right now. The back button doesn’t work anymore. I’m stuck on whatever sub-menu I’m on and need to change clock face if I want to get back to the home screen ie clock  face. Did try all the suggestions but nothing works. 

Can anyone assist me, please? Thank you in advance

[Canadansk]

As of a few days ago, the buttons on my Blaze have also started misbehaving. I have tried all of the tips for cleaning and restarting, but to no avail. I did find one work-around, which is quite awkward to do, but does help. If you hold the "back" button and swipe up on the screen at the same time, you can then swipe back and forth through the screens. I don't really find this acceptable, but at least you can navigate. I suspect a software issue and I do hope FitBit resolves it soon. My device let me down badly on a 5 mile race this weekend. Kinda disappointed.

[Adrina74]

Oh you are indeed heaven sent. Thank you for the help. A little bit
inconvenient but at least I can scroll back without changingmy clock face
ever so often.

Thank you again. Hope Fitbit will look into this increasingly annoying
fault.

[Mike89]

I have the same issue with the left button not responding . I have tried all the recommended fixes and nothing works. I tried to contact support but you need to be on Twitter which I am not. Any suggestions ? Thanks

[jacbbey]

I am having the same issue and I don't have Twitter either. Please let me know if you get any assistance. Thanks

[Canadansk]

I found this as a number for customer support, but I haven't tried it yet.

Apparently the wait time is about 20 minutes.

The number is 877-623-4997

[PhoenixFeather8]

I have a similar problem except that I cannot swipe either, so I’m stuck with the screen constantly at the Timer menu item. I can’t restart the device and the fix of changing the clock face does nothing either - the device has completely frozen but is still syncing with my iOS device so I know it’s still tracking my movements. Can anyone help?