10-04-2017 16:59
10-04-2017 16:59
I have nothing displayed on my blaze but it is still tracking my steps and heartbeat. I want to try to reset it, but the buttons don't work. Is there another way to reset through app?
04-29-2018 16:48
04-29-2018 16:48
Thanks, I called the support number you gave. It didn’t take long, they were very helpful. Cheers!
05-03-2018 15:47
05-03-2018 15:47
Yep. Resynching and changing the face view does work....but if you accidentally change it....then you have to redo it. I find when removing it from the band to synch it gives me major problems cause my fingers go on the face.
06-22-2018 09:14
06-22-2018 09:14
This is what I have to do every time is to change my clock face. Very annoying to not have the left button working. The button is a rubber mold so how could grime get down in and hamper? The button clicks and nothing. I do hope they fix this bug soon...
07-04-2018 16:13
07-04-2018 16:13
They are clean but still dont work.
07-04-2018 16:14
07-04-2018 16:14
Does not work. Fitbit needs a new desighn.
07-11-2018 04:56
07-11-2018 04:56
Having the same issue with buttons not working. Problem started about 2 weeks ago. Have tried all of the recommendations with no luck. Finally messaged customer service the other day; their solution was to offer me a 25% discount to purchase a new Fitbit. I understand that my Fitbit is out of warranty, but that can't be the only solution. How about a software update?
Hopefully Fitbit will take ownership and rectify this quickly. Poor customer service (so far).
07-11-2018 11:03
07-11-2018 11:03
I received the same answer about 25% off a new fitbit because mine is also out of warranty. It's a $200 device that has only lasted 15 months!!! I'm upset because this fitness device should last longer.
08-14-2018 22:42
08-14-2018 22:42
I have the Surge will try this.
08-14-2018 22:45
08-14-2018 22:45
I will try this on my Surge.
Thanks
08-26-2018 13:15
08-26-2018 13:15
None of the buttons only blaze are working. Resetting the clock face is a tempo stay fix and a real pain. I’ve cleaned the buttons and no result. Can’t do a reset if the buttons don’t work. Can I have a real fix please???
08-26-2018 16:53
08-26-2018 16:53
08-27-2018 16:15
08-27-2018 16:15
10-02-2018 07:31
10-02-2018 07:31
I'm having the same issues. I've tried to reset but nothing happens. I never get the Fitbit logo
10-02-2018 12:06
10-02-2018 12:06
Hi Jeanne, contact the fitbit folks directly and they should be able to help you out.
CG
10-03-2018 05:03
10-03-2018 05:03
10-04-2018 02:12
10-04-2018 02:12
10-04-2018 04:00
10-04-2018 04:00
Hi I’m having same issue as everyone else seems to be. I have cleaned and blown through with air to clear.... I can shut Fitbit down using submenu and turn it back on using left button so that works but not when in any other menu, the right buttons don’t work at all so can’t perform a reset
any other suggestions please
thanks
10-07-2018 11:46
10-07-2018 11:46
10-12-2018 12:40
10-12-2018 12:40
Is there something that can be done for those of us who have had our FitBit for longer than a year? It is super frustrating that after that amount of time it no longer works and it seems that the only solution is to offer me a sale price of a new FitBit.
11-13-2018 21:48
11-13-2018 21:48
I have same problem, please help me on this topuc.