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Buttons not working

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‎11-06-2017 21:18

‎11-06-2017 21:18

Button of my fitbit not working. I tried every possibke thing including cleaning. I took it to the store i bought but they couldnt help as blaze model is out and they disnt have any to replace it. please help.

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5 REPLIES 5

‎11-07-2017 12:17 - last edited on ‎03-05-2025 07:12 by Fitbit Moderator

‎11-07-2017 12:17 - last edited on ‎03-05-2025 07:12 by Fitbit Moderator

Hey there @Bixy! Welcome to the Fitbit Community Forums! 🙂

I'm very sorry about the buttons on your Blaze not working as they should.

I was actually able to connect with our Support Team and I noticed you already have a case with then and they're taking good care of you.

If you have any other question, please let me know and I'll be happy to help! Happy stepping!

Ferdin | Community Moderator, Fitbit

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‎11-18-2017 15:20

‎11-18-2017 15:20

None of the answers provided by your community help with me with this issue and the only thing fitbit recommends (every customer service rep) is to replace the unit, which is "very convenient and helpful " #FitbitSoftwareSucks #WorstServiceEver #IHateThoseSoftwareUpdates

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‎11-18-2017 15:36

In response to FerdinandFitbit

‎11-18-2017 15:36

Could you please share the solution? as I'm having the same problem and after following fitbit reps instructions, forums and everything I could found online, nothing worked for my BLAZE. Buttons are not working yet.

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‎11-18-2017 17:41

In response to GSiles

‎11-18-2017 17:41

i emailed fit bit they send me new one as it was still under warranaty period. i couldnt geth them working.


Sent on the go with Vodafone
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‎11-19-2017 00:24

In response to Bixy

‎11-19-2017 00:24

Maybe you snapped it in the band backwards.  It's way too easy to make that mistake.

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