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Can't setup my Blaze

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‎07-03-2018 13:54 - last edited on ‎07-04-2018 04:43 by Moderator Alum

‎07-03-2018 13:54 - last edited on ‎07-04-2018 04:43 by Moderator Alum

I have a new phone LG V30 and have tried to add a new device. I have the Blaze, I made sure the Bluetooth is turned on and the Blaze was turned on. I went through the instructions on the website but nothing happened. I have good WiFi signal in house.

 

 

Moderator edit: subject for clarity

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‎07-04-2018 04:44 - last edited on ‎10-24-2025 15:11 by Fitbit Moderator

‎07-04-2018 04:44 - last edited on ‎10-24-2025 15:11 by Fitbit Moderator

Welcome to the Forums @tdollyhite.

Thanks for troubleshooting this by yourself. If you are having issues pairing your Blaze, I recommend restarting the tracker and please make sure you are doing the following from your Fitbit app:

  1. From the Fitbit app dashboard, tap or click the Account icon.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

Hope to hear from you soon. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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