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Cannot log onto iPhone app

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‎01-17-2017 13:39

‎01-17-2017 13:39

Having no luck logging onto the Fitbit app on my iPhone. Tried working through customer service. For 2 days they tell me someone will follow up. Still waiting. My tracker is working fine, and I can access/sync my tracker on my computer. But, the app is not allowing me to log on. It simply keeps running, the little wheel keeps spinning. Help?!?!?! Thanks. 

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3 REPLIES 3

‎01-17-2017 14:37

‎01-17-2017 14:37

If you've already deleted the app and reinstalled it then I can't think of anything more severe to try so waiting for support may be your best bet at the moment.

Mike | London, UK

Blaze, Surge, Charge 2, Charge, Flex 2 - iPad Air 2, Nokia Lumia 925 (Deceased), iPhone 6

Take a look at the Fitbit help site for further assistance and information.

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‎01-18-2017 04:15

‎01-18-2017 04:15

Its great to see you around @Jwgroves6 and @MikeF thanks for stopping by.

 

If you are having problems logging to your account, I recommend checking the following:

 

  • You are entering the correct email/password combination.
  • Reset your password.
  • Are you receiving an error message?

 

Hope to hear from you soon. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎01-18-2017 06:29

In response to AlejandraFitbit

‎01-18-2017 06:29

Thank you, any idea if it may take hours, days, weeks to fix the issue? Thanks.

Sent from my iPhone
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