Cannot setup Blaze, will not charge

[jtitle]

Received my Blaze through a company rewards website, so I am unable to return it.

I unboxed my new Blaze and started to set it up. I have owned a Charge HR so I know how to do it. My phone is an iPhone 7+

Everything paired correctly, but I am unable to update the tracker to the newest version due to low battery. I have had the Blaze on the charger for 2 hours now, and according to the fitbit app the battery level on the Blaze has not gone up at all.

When I first saw the low battery problem I plugged it into my wall outlet to charge (I have outlets with USB ports, and they work) for 30 minutes, tried the update again, did not work. Removed the Blaze from my app, set it up as a new device, and the battery level was the same as when I plugged it in.

Plugged it into my iPhone charger wall adapter for another 30 minutes (the adapter works) and repeated the process with the same outcome.

Plugged it into my Windows 10 laptop for another 30 minutes (the usb ports do work) and repeated the process with the same outcome.

Plugged it back into my wall outlet, removed it from my phone, uninstalled the fitbit app, and restarted the Blaze and my phone. I let it charge for another 30 minutes before re installing the app and connecting the Blaze again. Update still failed due to low battery and the battery level indicated on the app is the same as it was when I started.

I mentioned that all of my charging ports work for other devices so my issue is not dismissed as me having faulty chargers.

When I plug it into any of my chargers the screen does turn on, which makes me believe it is drawing power but somehow not charging. If this is due to it being in setup mode, is there a way to get it out of setup mode or start it without the update so I can charge it and update it later?

Edit: added my phone type incase that matters

[Daniel_Wescombe]

Your problem is extremely complicated so I only have one or two suggestions. Grab a tissue or towel and rub the charger with it. Make sure it's clean. 

Have Ve you tried just the one apple wall piece? Try another wall piece, see if that changes anything.

Thats all I can say to try and help you. Contact Fitbit's support team, I'm sure they would be more than happy to assist with your problem. 

[jtitle]

Thank you, I was planning on calling support tomorrow if I hadn't arrived at a solution.

I will clean the contacts before going to sleep tonight, although as I said when I plug it into the charger the screen turns on so something must be happening.

I have not tried any other wall chargers other than the chargers that are physically part of my wall outlet and my apple adapter, I do not own any other adapters because my outlets have usb ports in them that work for all of my devices.

[Daniel_Wescombe]

Ok awesome, best of luck! 

[AlejandraFitbit]

It's great to welcome you @jtitle and @Daniel_Wescombe thanks for stopping by.

I would like to know if you followed our friend's recommendation and get in touch with our support team? Have you received a solution from them?

Hope to hear from you soon. 

[jtitle · Accepted solution]

This is now solved. I had my Blaze charging all night and when I woke up I looked at it on my app and the battery level was still critical.

I removed the blaze from my app again, deleted and reinstalled the app again and added the Blaze as a new device again, and this time it updated correctly and the app shows full battery. Possibly a problem with communicating the amount of charge to the app?

[Daniel_Wescombe]

Awesome!! Glad to hear you didn't have to contact support! Make sure to mark my comment as the solution so others can see how to fix it. Well done buddy!