Charge setup taking too long

[rexb]

Ok Fitbit, this is your last chance to keep me as a customer.  I just received my new Blaze after going through 3 Fitbit Surges.  The Blaze will not charge up.  Why is it that most of the Fitbit watches have similar problems?  What do I need to do to get up and running?  When someone purchases a Blaze, you might want to tell them that a USB port is required for charging.  Unhappy Camper

[SilviaFitbit]

A warm welcome to the Community @rexb! I'm sorry for the inconvenience that you've had with your Blaze. I would like you to confirm that you're properly charging your tracker. Also, please try restarting it. 

For charging purposes, we recommend plugging your charging cable into a USB port on your computer or other low-energy device. If necessary, you can use a UL-certified USB wall charger. Your feedback is appreciated. 

Let me know if after performing this, your tracker will properly charge. 

[imweezie1]

this wasn't my post but I also cannot get past the setup screen, fully charged, shows on my dashboard, cannot get through software update. Have tried 10 times ( not exaggeration, took pictures and times of both fitbit and screen on phone) 

If I can't ever set it up it really doesn't serve much purpose.... worst customer service when all you can do is go to a community

[SilviaFitbit]

Welcome back @imweezie1! I would like you to try this set up troubleshoot. Are you getting any error message that's not letting you set it up? 

Also, you can contact Customer Support via email, phone, chat, twitter or Community. 

Let me know how it goes.