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Charging issues

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‎08-11-2017 22:24

‎08-11-2017 22:24

My Fitbit blaze shows empty battery icon. When I place it in the charging device the large battery charging icon does not appear. It continues to have the empty battery icon in upper left corner. However the Fitbit app on my iPhone says it is fully charged. Is it charged? Does it need to be charged? It syncs with the phone. Anyone else with this issue and how did you resolve it? Thank you. 

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3 REPLIES 3

‎08-12-2017 10:15

‎08-12-2017 10:15

Welcome to the forums!

 

Try a restart. Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

If that doesn't help Contact Support.
http://help.fitbit.com/?cu=1


Hope to see you around the forums! Join in on the discussions forums!

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎08-14-2017 07:17

‎08-14-2017 07:17

A warm welcome to the Community @Jmrose52 and @WendyB thanks for stopping by.

 

I would like to know if the instructions provided by our friend worked? If you still having problems charging your Blaze, I recommend taking a look at this post and follow the instructions provided there.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer

‎08-14-2017 08:16

In response to AlejandraFitbit

‎08-14-2017 08:16

I turned the watch over and noticed it needed a good cleaning...I did that and it was able to charge. Thank you all. I will save this advice for future reference.

Sent from my iPhone
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