Check Fitbit app

[Karen5]

Hi I am unable to use the GPS running function from my blaze, when I click on Run, it says, connecting to phone, then errors with "check fitbit app". The only way to use GPS at the moment is to start the run from my phone app and not the watch which is a pain. I have read articles and have made sure the location for GPS is switched to on, both on my blaze and phone. My phone is  LG, G3.  My daughter has the same phone and it all works perfectly. I am also unable to connect for music as well. Has anyone got any ideas or can provided some suggestion. Thank you.

[AndrewFitbit]

@Karen5 There's a couple reasons why you might see that error, but usually when I get that error, it's because I forget to have the Fitbit app open before I try connecting to my phone. Check out the bottom half of this post if you haven't already!

[Karen5]

Hi thanks. I have tried all of the above. Still not working. Thanks karen

[GianTony]

Hi karen,

Did yuo solve yuor problem?

Many thanks,

Gianluca

[Karen5]

Hi Gianluca

No it didnt work still looking for a solution. Thanks Karen

[Rich_Laue]

@GianTony so you have an android phone also? 

The steps I would take. 

• Check that the Fitbit app is running at least in the background. 
• Make sure the notifications are enabled on the music control screen, and the app. 
• Swipe down the status bar, hold the finger on the location status. Is it set for high acuracy? 
• Restart phone
• Restart blaze

[AngelaMa]

Hello @GianTony welcome to the Fitbit Community! 🙂 @Karen5 and @GianTony did you try the steps provided by @Rich_Laue? If you did and you are still experiencing issues with the app please contact our support team for assistance. 

Let me know how it goes!