Cracked blaze screen

[Lmwatt]

I received the Fitbit Blaze pink and gold watch for my birthday on June 5th. After one week, my screen had a huge crack from top to bottom, it just kind of appeared, no known bump or bang. It took a bit of arguing and complaining, but I spoke to someone who agreed to send me a replacement centre part. I do truly love the Blaze and all it has to offer, but I have had this new one for a month, and the screen is completely cracked again. I don't really know what to do, I was told the replacement thing was a one time thing as a crack is not under warrantee. I can't really justify paying $300 even if they offer 15% off. They assured me numerous times when I had the issue with the first crack that the Blaze does not crack. Does anyone else have this problem

[sandy17]

I have faced this issue. Not even a week old and a small crack on the screen. Don't remember when it happened. Hope the same gets repaired as I was just beginning to get the hang of it.

[AlejandraFitbit]

It's great to welcome you @Lmwatt and @sandy17.

I am sorry to hear about your Blaze display inconvenience but it is weird to hear that this display can cracked that easily. If you haven't do this, I recommend taking a look at our warranty policy.

Catch you later. 

[Gaeejaz]

I have had my blaze for around 4weeks and it has a cracked screen also put it on yesterday got to work and seen the crack

[AlejandraFitbit]

Welcome to the Forums @Gaeejaz. I am sorry to hear about your Blaze damage inconvenience. Please keep an eye on your inbox for further instructions.

See you around. 

[NRC28]

Hi,

I was reading this post because I have a similar problem with a different story. I have a cracked screen as well, unsure how it happened but take full responsibility for it. It is over a year old. I have no warranty on the Fitbit Blaze. I am aware that the screen is replaceable. I am also aware that the fitbit blaze can be taken apart. I am trying to get a hold of the screen itself as a product part to replace it on my own. I can't seem to find any replaceable parts on the fitbit website for my fitbit blaze. Can you help  me with this?

Sincerely,

Your loyal customer,

Nick

[Gaeejaz]

Sorry I can't help you they replaced my Fitbit it was only a few months old

Sent from my iPad

[AlejandraFitbit]

A warm welcome to the Community @NRC28, as recommended to our friend, please keep an eye on your inbox for further assistance. Also, if you have the time, I recommend taking a look at our warranty policy.

Now @Gaeejaz, I am glad to hear that you will be receiving a replacement. At the moment of receiving you can do the following from your Fitbit app to set it up:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Catch you later. 

[aspexil]

https://smile.amazon.com/gp/product/B01GGLDF80/ref=oh_aui_search_detailpage?ie=UTF8&psc=1 makes a great screen protector for the Blaze and there are 3 in the package. I'm on my 2nd protector as the first one was damaged. I have no idea what I did but the Spigen protected the Blaze screen. Not sure why Fitbit doesn't simply sell a screen protector or include them with the Blaze. But I guess the same way smart phones don't provide screen protectors. I've had one on every phone I've had over the last decade. They are worth their small price for protection.

[NRC28]

Hey that’s fine I posted in a matters of hope to see if customer service
could assist me in my cracked screen.

[NRC28]

In the future I will have a screen protector, once I get my screen replaced

[sandy17]

Hi

Sorry.. Still looking for a replacement.. Will update if I am lucky

Sandeep