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Damaged Blaze charging cable

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‎04-02-2019 18:46 - last edited on ‎04-03-2019 09:30 by Fitbit Moderator

‎04-02-2019 18:46 - last edited on ‎04-03-2019 09:30 by Fitbit Moderator

How many times must I replace the Blaze charger? I contacted support today. 5-7 days before I get a new one. At least this time it's free of charge but NOT impressed.

 

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎04-03-2019 09:34

‎04-03-2019 09:34

@postdi Welcome! Thanks for being part of our Community! 

 

I will gladly assist you with this issue. It will depend on the way it is used. I have had charging cables lasting more than 2 years (like the one from the Charge 2 that could easily break if I apply too much force). Still your device and accessories are covered by Fitbit's warranty. Also happy to hear that Support is replacing it.

 

I'll be around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎04-03-2019 14:19

In response to AlvaroFitbit

‎04-03-2019 14:19

I have been very careful with both chargers. The Blaze charger is a poor design and was never simple to put in the charger. I always had to remove and put it in several times for it to start charging from the first day I got it.

Sent from my iPhone
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