Device not charging

[PaulK1892]

I am writing this on behalf of my son, who has obviously forgotten his sign in!

When he charges his fitbit Blaze it shows after a while that it is fully charged.  However, as soon as we take it out of the cradle it immediately dies.  He had this issue last month as he only got this at Christmas and he was sent a replacement device, but this issue has arisen since.  Can anyone help?

[WendyB]

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

If this is the second one its happening to make sure its being charged correctly

 See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

http://help.fitbit.com/articles/en_US/Help_article/1799

If that does not help contact support
http://help.fitbit.com/?cu=1

[AlejandraFitbit]

Great to see you around @PaulK1892 and @WendyB thanks for stopping by.

I would like to know if the instructions provided by our friend worked? Is your son's tracker working properly now or the issue continues?

Hope to hear from you soon.