Error: Can't clear temperature Screen

[1facade]

After updating and switching phones my Fitbit Woodstock tracking. I cleared it, it kept happening, so I cleared it again. At that point the thermometer / temperature screen pops up every time I would press a button. I charged it for an hour while checking on it to make sure the temperature wasn't an issue, it still stays the same. It was never exposed to any extreme temperatures cold or hot. Please help my Blaze is only 2 weeks old!

[WendyB]

Im confused. The Blaze does not have a tempature Screen.

Can you please take a picture and post it?

[1facade]

https://drive.google.com/file/d/0Bzq7ZE4ZcJGPWU9ub0V2SUNWVXM/view?usp=drivesdk

[1facade]

I know it doesn't, I'm as confused as you!

[bbarrera]

Contact Fitbit support, that is unusual if you aren't in extremely hot conditions like a desert, or setting in a hot car and then putting on your wrist.

[Rich_Laue]

The Blaze, Surge and maybe the other Fitbits have thermometers and if the temperature gets to hot our cold the will shut down, displaying a warning.

I would try a restart of the Blaze.

[Abbyspitler]

Did this problem ever get fixed?? I'm having the same problem now!

[bbarrera]

@Abbyspitler Electronics like smartphones and the Blaze are sensitive to operating temperature, if you leave it out in the hot sun it may overheat and then the onboard temperature sensor will shutdown the device to protect it.

Take it out of the sun and try a restart like Rich_Laue suggested above your post. If that doesn't work contact support.

[SilviaFitbit]

@bbarrera Thanks for the great advice! 

@Abbyspitler Welcome to the Community! As @bbarrera mentioned, you should contact Customer Support if you're still getting this error, so they can see what options they have for you. 

Hope this helps. 

[Ricochet]

Wow... Thanks for this information, as I work outside in Las Vegas, NV.  I'll definitely keep an eye on this issue.  So far, all is good!  

[Rich_Laue · Accepted solution]

@Ricochet sounds like a good idea to keep this in mind, several have mentioned that just being in a desert was enough to shut the Blaze down. 

Maybe a light long sleeve top would be enough, it also could help cool the body. 

[cas13]

So I just got this screen. It shows that there is ice forming on the thermometer. It is 70 degrees here today.

[Rich_Laue]

@cas13 can you post a picture? 

[Coyotee58]

I now have the same problem the overtemp icon is the only thing I can get out of my blaze for the last 12 hours. I have tried a restart and charging. It will not sync my phone cannot find it and it is was and has always been cool. I have worn this watch through an AZ summer and I work outside and did not have over heat problems with it then. The icon set on my wrist in the evening at a 70 degree ambient.

After setting out all night it is still there. This is a complete failure and I will contact fitibit for warrenty options

[HenkvTB]

Since November I got the same problem with my blaze.

It stops randomly, gives to cold errors, and is periods not responsive. Measurements are not correct.

Is there a problem with an update?

[SilviaFitbit]

A warm welcome to the Community @HenkvTB! You may want to change your environment and attempt to perform a a restart. If you keep having this issue, let me know. 

Hope this helps!  

[HenkvTB]

Hello Sylvia

The temperature is between 9gr Celsius (outsite) and 21gr Celsius inhouse.
Restarts have not solved the problem. When I wakeup in the morning (at 6:00) the Blaze stopped and after restart the time is 23:xx. I go to sleep around 22:00.
Sleep is then also not recognized.
At 7:00 the Blaze stopped again and is not responding to anything.
This happened often since November. Battery charging, connecting to phone and stop and start doesn’t help


Met de vriendelijke groeten,

Henk van Tent Becking EMIM MCM CMC

Verstuurd vanaf mijn iPhone

[SilviaFitbit]

Thanks for getting back to me @HenkvTB! I appreciate that you've mentioned you've already performed the restart and the environment seems normal. In this case, I've shared your post with our Support team, check your inbox. 

Hope this helps! 

[Neekstir]

Mine did the same thing while in Hawaii and now does nothing

[Neekstir]

Yep that is exactly what I got