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Error message while logging in

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‎01-06-2018 09:38 - last edited on ‎01-08-2018 06:55 by Moderator Alum

‎01-06-2018 09:38 - last edited on ‎01-08-2018 06:55 by Moderator Alum

Hi,

 

My food icon wasn’t letting me update my calorie intake, so I logged off the app and logged back in, now it won’t let me log back in and keeps bringing up an error message, I’ve tried deleting the app and updating my iOS but still no luck, any suggestions to help?

 

 

Moderator edit: subject for clarity

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‎01-08-2018 06:58 - last edited on ‎05-26-2025 09:34 by Fitbit Moderator

‎01-08-2018 06:58 - last edited on ‎05-26-2025 09:34 by Fitbit Moderator

Hey there @Jadeann014, it's great to welcome you!

I would like to know if you keep having issues logging in to your account? If you do, could you please provide me with a screenshot of the error you are receiving? Have you tried to log in to your account from another device besides your phone?

Please make sure you are entering the correct email address and password.

Hope to hear from you soon. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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