Exercise Shortcuts Dissapearing

[EmersonFitbit]

Fitbit Update 3/30:

Good news! This issue should now be fixed. You can re-add your exercises in the order/availability that you want, sync your tracker, and you should be good to go!

Thanks everyone for reporting this. 

Fitbit Update 3/29: Hey everyone! 

A few users have pointed out that they're seeing their exercise shortcuts list is being emptied on-device, meaning that Blaze devices that have historically been equipped with onboard exercise shortcuts now read "No Exercises." You will also see a message on your device about having no exercise shortcuts, with instructions to visit their settings to populate the list.

Our team is aware of the issue, and are working on a fix. For now, a good workaround would be to: 

• Re-add the shortcuts in your settings. Web settings on a desktop/laptop seem to be working best for this.
• Sync your device!

We've also seen a few instances where re-pairing the tracker to your account has alleviated the issue (using these instructions). If you do go this route, please be sure to sync before doing so!

This should wrap it up! Be sure to let us know if you have any questions.

[DavidaChapman]

How do you add the shortcuts back into the settings from the computer?

[Manterp]

I called customer service. Only about a 5minute wait. She fixed it from her end. And they are working on a fix. Impressive service. Thanks.

[Iryska]

I have followed your advice - added my exercise shortcuts again and synced my device but they never showed up on my watch. There is the same message "No exercises".

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[Lily1943]

Today I used my exercise shortcut on the Blaze when I went to the gym. When I got home all of my exercise shortcuts were gone. I have tried adding them back through the app, but they do not sync back to the Fitbit. Is anyone else having trouble?

[Gonzo666]

Same. Can't figure it out. Happened at the same time too. Crazy.

[Prka]

I have the same issue with my blaze too. My exercise shortcuts have been missing since morning. I have been trying to fix it by restarting, resetting , re adding shortcuts etc but no luck. Shortcuts disappear from app despite repeatedly adding them after every sync . It displays 'no exercise, set up exercise shortcut using app or website' but it does not work when I set up shortcuts.

[Gonzo666]

I fixed it by adding them on the actual site. Then synced my iOS app to it. They reappeared for now.

[taj2390]

Ya totally gonna return this if nobody from Fitbit says something soon:-/

[iwoe]

Same here! I tried to add them to the app, but it didn't work. Had to go to my account on the computer and added them there. Sync everything and it worked.

[donnyh]

You Have to go to the web sight on your phone or your computer...add them ...then sync your pone to your watch.

[Nikkilock211]

I've been having this same issue this evening! They were there this morning but gone this evening. I've tried resetting multiple times, have put the exercise shortcuts back in multiple times on the app but when I sync to the blaze they're gone! What's happening?!

[Chiefrock]

The same happened to me today as well. I figured there was a firmware update but looks like I'm wrong.

[scottnabbie]

Doesn't save exercises, please fix soon. So frustrating to not be able to use.

[Rich_Laue]

@EmersonFitbit I'm reading this thread and decide to look at my watch, it's displaying instructions on how to add exercises, LOL

Opening the app up, I see that all exercises have been rrmoved

[Eagle1]

See this post from Moderator Emerson https://community.fitbit.com/t5/Blaze/Exercise-Shortcuts-Dissapearing/m-p/1272168

[OCMomKat]

I've tried unsuccessfully too many times tonight to get my exercise shortcuts back from both the app and the website to no avail. I've also updated my phones iOS and the Fitbit app and neither makes any difference. Frustrated 😫

[AZPete]

I guess I won't be opening the app until this issue is resolved. I still have all my exercises on the tracker, but as soon as I open the app it will sync. Don't want to chance losing them. I'm glad I have All Day Sync turned off.

[Robemperor]

Hi everyone I have Fitbit blaze for iPhone

So I noticed on my Fitbit blaze watch when you push excercise the exercise trackers for elliptical, weights, run etc are gone! How to I put it back on my Fitbit blaze watch.

Thank you so much

[DA71]

I was able to refresh my exercise shortcuts via the website, but they disappeared again as soon as I synced with the app. Frustrating as this was never an issue until this afternoon.

[OCMomKat]

Same for me. Been working perfectly through my lunch walk today and then when I went to start the activity at Jazzercise. Got the no exercises message. 😠