Exercise Shortcuts Dissapearing

[EmersonFitbit]

Fitbit Update 3/30:

Good news! This issue should now be fixed. You can re-add your exercises in the order/availability that you want, sync your tracker, and you should be good to go!

Thanks everyone for reporting this. 

Fitbit Update 3/29: Hey everyone! 

A few users have pointed out that they're seeing their exercise shortcuts list is being emptied on-device, meaning that Blaze devices that have historically been equipped with onboard exercise shortcuts now read "No Exercises." You will also see a message on your device about having no exercise shortcuts, with instructions to visit their settings to populate the list.

Our team is aware of the issue, and are working on a fix. For now, a good workaround would be to: 

• Re-add the shortcuts in your settings. Web settings on a desktop/laptop seem to be working best for this.
• Sync your device!

We've also seen a few instances where re-pairing the tracker to your account has alleviated the issue (using these instructions). If you do go this route, please be sure to sync before doing so!

This should wrap it up! Be sure to let us know if you have any questions.

[DudeGoingDeaf]

Well, good to knoew it's not just me having this issue. 🙂

[elliemae530]

I have since added my exercises back through the web. The app didn't save them. Glad it was a fairly easy fix but these issues popping up with no notice sure does pose problems when starting out early unable to track anything. Guess I'll go back and edit my app review.

[SamFRN]

Where on the website do you go, I tried looking for it to add but could not find it.  thanks

[DanO22060]

Just remove your device and then reinstall it. This will fix your problem, you won't lose anything except your alarms

Sent from my iPhone

[FSDrew]

@SamFRN, if your question was directed to me; I used the phone app to fix the issue. It was the iOS app, to be exact. 

[dhotch24]

If you sign into your fitbit account on the website. Go to setting(top left corner) then click devices and scroll down to exercise shortcuts and add them back there.  

[RFMASS]

I ALSO HAVE THE "NO EXERCISES" IN MY WINDOW "EXERCISE"

will this be fixed some time shortly tried to follow re-add the shortcuts in your settings but could not

[Craigh74]

Argh, same thing. I make the changes on the Web, sync and nothing happens. Fit bit, you had one job, track fitness and your latest updated messed it up.

[Dani124]

Editing the settings from the web still isn't working for me. Any solutions?

[Craigh74]

Does FitBit not have end user or Beta testing? This really sucks, I will not be near a PC for a few days, changes made from my Andriod do not take effect. Horrible.

[Jessview]

The exact same thing happened to me Ana not matter what I try it won't add the shortcuts back to my device

[Manterp]

I called. Had about a 5 minute wait and they reinstalled from their end yesterday. They are still there and they are working on a fix.

[Fittlesandbits]

My shortcuts disappeared as well. Adding them back within the app and then syncing the Blaze to my phone only seems to remove them again though.

[MTX]

I had the same issue. When I tried to fix it by adding them again it didn't work and I checked the list again and they were gone. The second time trying to add the exercises in the list I noticed there was a blank entry at the top of the list. Deleting the blank entry resolved the issue for me.

Hope this helps.

[Chlsudol]

This also happened to mine today and have tried both the web and app and it won't work.

[EmersonFitbit]

Thanks to everyone who's commented on this issue- we're still working on a fix for this issue. For a workaround, please see my post here. 

Thanks for bearing with us!

[Insructnatalie]

I am having the same problem with exercise short cuts it stop working yesterday. I need it I use it to help me teach classes. When I reset them they disappear. I hope fit bit can fix this problem.

[Stevep2000]

This official moderator fix does not work. Blew my entire workout time this morning attempting to get my Exercise Shortcuts back - re-adding (five at at time, one at a time, different settings in tandem), synching, powering down the fitbit/app/phone.

Layls123 suggestion worked, however. Synch the Blaze to the app (iPhone for me), remove device from app, add device back to app. Data is all still here and the Exercise shortcuts have returned (even two hours later).

Glad too because I was ready to smash the three day old Blaze and order an iWatch. I am otherwise happy with it, and went with it because my 12YO daughter just got a ChargeHR (classmates are fitbit competitive) and I want to be able to encourage her along. It’s amazing how much her activity has increased with the community aspect of these things.

[NikiS]

Good to know @EmersonFitbit! This happened to me this morning when I went to the gym and all my exercise shortcuts on my Blaze were gone. Thankfully I was listening to music on my phone so I went to the app and reset them and synced my Fitbit and then they reappeared. I wondered what had happened over night because they have been working fine since I got my Blaze earlier this month. If it happens again I won't worry about it since the glitch is being worked on and I'll just do what I did this morning. Hopefully this doesn't happen in the middle of a workout! Last week I started a workout and when I finished and went to end the workout it had stopped 1 minute in. I assumed I must have accidently hit the stop button. When I ride my horse this time of year I have a long sleeve shirt on, under a sweater, with a coat on and then I have to put my gloves on that go up to my Blaze so it can be easy to accidently shut it off without knowing.

[alexjb14]

I have tried to go into the app and add the exercises to the shortcut menu, but when I sync the Blaze they get removed instantly.