Exercise Shortcuts Dissapearing

[EmersonFitbit]

Fitbit Update 3/30:

Good news! This issue should now be fixed. You can re-add your exercises in the order/availability that you want, sync your tracker, and you should be good to go!

Thanks everyone for reporting this. 

Fitbit Update 3/29: Hey everyone! 

A few users have pointed out that they're seeing their exercise shortcuts list is being emptied on-device, meaning that Blaze devices that have historically been equipped with onboard exercise shortcuts now read "No Exercises." You will also see a message on your device about having no exercise shortcuts, with instructions to visit their settings to populate the list.

Our team is aware of the issue, and are working on a fix. For now, a good workaround would be to: 

• Re-add the shortcuts in your settings. Web settings on a desktop/laptop seem to be working best for this.
• Sync your device!

We've also seen a few instances where re-pairing the tracker to your account has alleviated the issue (using these instructions). If you do go this route, please be sure to sync before doing so!

This should wrap it up! Be sure to let us know if you have any questions.

[SKC]

Yes! This happened to me this morning. Ugh! After my workout I was able to add the shortcuts back using the web (not the app as FitBit device says) with the same steps you mention here. 🙂 

[M736]

Thanks fir the advise. Removing the Fitbit Blaze from the phone app and then adding back fixed the exercise tracker issue.

[cranedawg]

Yes, both of ours did the same thing yesterday.  Everything will syncronize except the exercise shortcuts.  I have sent a message to FitBit Help explaing the problem and havent heard back yet

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@Lily1943 wrote:
Today I used my exercise shortcut on the Blaze when I went to the gym. When I got home all of my exercise shortcuts were gone. I have tried adding them back through the app, but they do not sync back to the Fitbit. Is anyone else having trouble?

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[jcls]

I'm having the same problem. The exercise options just disappear. I noticed it for the first time yesterday. So I added them back (thinking I did something). This morning I checked and they are gone again. I'll add them right back again.

[landvus]

I had the same issue occur today and removing/adding the Blaze worked for me as well.  Thanks for the advice!

[Jbelval]

I talked with Tech Support and they told me that it's an internal bug that they are working on fixing

[FSDrew]

I had this same issue last night, but I was able to find a solution. The steps I took are below:

1. Opened the iOS app

2. Selected Account

3. Selected the Blaze 

4. Selected Exercise Shortcuts

      Here is where the issue was. All of my shortcuts were gone, and there was an option that was enabled, but did not show any text. This is what was causing the error, I believe

5. Selected Edit in the top right

6. Deleted the empty option

7. Added the Excercise Shortcuts that I use

8. The Shortcuts reappeared on my Blaze

[dhotch24]

https://community.fitbit.com/t5/Blaze/Exercise-Shortcuts-Dissapearing/m-p/1272168

This will show you how to fix it.  I just did it and it worked fine.

[FSDrew]

Regarding my post above, you may have to select Sync Now to force the Blaze to sync the changes you've made. 

[SkyGoddess]

I had this trouble just now and followed these instructions and it was corrected. Thanks!

[tomasgbv]

I also have the same problem. Tried to update via both the internet and the app, still doesn´t work! 

[SKC]

Awesome!

--
And whatever you do, whether in word or deed, do it all in the name of the
Lord Jesus, giving thanks to God the Father through him. Colossians 3:17

[nicholerh]

thank you! I did the above steps in the original post. Then I rebooted my blaze and app. Once everything synced up again my exercise options re-loaded.

I updated my app on Sunday and noticed this problem shortly after. I'm sure it's not a coincidence.

[FisherT]

This does not work. The shortcuts keep dissapearing. 

[Iryska]

Same for me. Disappointed.

[toyabrown]

Something tells me that when I go to Excercise, it says "No exercises. Set up Excercise shortcuts using the webpage or app". It happened this morning. I can use my Surge as backup.

[toyabrown]

Something tells me that when I go to Excercise, it says "No exercises. Set up Excercise shortcuts using the webpage or app". It happened this morning. I can use my Surge as backup.

[toyabrown]

Something tells me that when I go to Excercise, it says "No exercises. Set up Excercise shortcuts using the webpage or app". It happened this morning. I can use my Surge as backup.

[Dame_ditty]

This works

[cvallent]

Your workaround did not work for me.  I readded all the shortcuts that were missing, did a sync, and they still do not appear.