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Firmware update not completing

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‎11-25-2016 11:53

‎11-25-2016 11:53

I just got a new blaze and during setup it says to keep the fitbit close to my mobile device for the firmware update. its been updating for over 15minutes now. Is this normal?

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‎11-26-2016 14:49 - last edited on ‎12-03-2025 04:16 by Fitbit Moderator

‎11-26-2016 14:49 - last edited on ‎12-03-2025 04:16 by Fitbit Moderator

Welcome to the Community @TioVala! I've noticed that when users are trying to update their tracker using a mobile device. It will take more minutes than when using a computer. In case it's taking longer please try doing the update using a computer. 

Hope this helps. Let me know how it goes. 

P.S. You may want to check the features that you'll get when your Blaze is updated. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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