help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Firmware update not completing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-25-2016 11:53

‎11-25-2016 11:53

I just got a new blaze and during setup it says to keep the fitbit close to my mobile device for the firmware update. its been updating for over 15minutes now. Is this normal?

Best Answer
0 Votes
1 REPLY 1

‎11-26-2016 14:49

‎11-26-2016 14:49

Welcome to the Community @TioVala! I've noticed that when users are trying to update their tracker using a mobile device. It will take more minutes than when using a computer. In case it's taking longer please try doing the update using a computer. 

 

Hope this helps. Let me know how it goes. 

 

P.S. You may want to check the features that you'll get when your Blaze is updated. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer