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FitBit Blaze Heart Rate Monitor not working

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‎05-30-2017 02:12

‎05-30-2017 02:12

I have the same trouble as @psnlm01

My blaze's heart monitor is not working either. It has been like this for a few days. Only one light is flashing. I have tried all of the solutions and it it still won't give a heart rate reading. Please help!

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‎05-30-2017 02:50

‎05-30-2017 02:50

Hi, @nilsan, when someone says "I have tried all the solutions" it is difficult to know what to say...

 

But if you have tried turning your HR off on the app, syncing, then turning it back to "auto" or "on" and syncing again (make sure you have actually synced). And you have tried the restart procedure three times, then I would recommend getting in touch with Fitbit Customer Support on contact.fitbit.com.  They will take it from here.

Sense, Charge 5, Inspire 2; iOS and Android

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2 REPLIES 2

‎05-30-2017 02:50

‎05-30-2017 02:50

Hi, @nilsan, when someone says "I have tried all the solutions" it is difficult to know what to say...

 

But if you have tried turning your HR off on the app, syncing, then turning it back to "auto" or "on" and syncing again (make sure you have actually synced). And you have tried the restart procedure three times, then I would recommend getting in touch with Fitbit Customer Support on contact.fitbit.com.  They will take it from here.

Sense, Charge 5, Inspire 2; iOS and Android

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‎05-30-2017 03:01

In response to Julia_G

‎05-30-2017 03:01

I have try all the solution you have suggested, but I stil got the same problem. 

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