12-29-2016 03:58
12-29-2016 03:58
My heart Rate monitor simply stopped working, I cleaned it and changed it to the other arm, still no results...
Answered! Go to the Best Answer.
09-16-2019 18:18
09-16-2019 18:18
Hi @Mvnesbitt, thank you for your reply.
I appreciate your efforts. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.
I'll be around if you need further assistance.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
09-16-2019 20:33 - edited 09-16-2019 20:34
09-16-2019 20:33 - edited 09-16-2019 20:34
Unfortunately, mine never worked. I followed all the steps previously noted and it does not read HR any longer. This is a know issue with FitBit and they choose to do nothing.
The only reason I have the Blaze is because my wife got a new one. Hers stopped "pairing" with her phone so she doesn't receive notifications any longer. I followed the generic steps, and even called and spoke to someone who guided me through the process on her Charge 3. It worked; and then didn't and I had to reset it the next morning. Want to know what happened next? I had to reset it again the next morning, and the next. It is a joke. It doesn't stay pair properly and she has not received notifications in a few weeks. I gave up because it is a product that just does not work.
09-17-2019 09:32
09-17-2019 09:32
09-17-2019 10:01
09-17-2019 10:01
09-18-2019 09:52
09-18-2019 09:52
09-18-2019 13:28
09-18-2019 13:28
Hi @MacRaidhi @AlfredV @Chidder, it's nice to see you again in our Community Forums. I am sorry for the delayed response.
@MacRaidhi I am sorry to hear you and your wife continue experiencing issues with your devices. I appreciate your troubleshooting efforts. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon.
@AlfredV @Chidder thank you for your participation in the forums and sharing the helpful tips.
Let me know if you have any questions.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
09-29-2019 09:09
09-29-2019 09:09
09-29-2019 10:41
09-29-2019 10:41
09-29-2019 11:45
09-29-2019 11:45
Welcome to the Fitbit Community, @wrmwtrdiver01. It's nice to see you around, @Chidder.
@wrmwtrdiver01 I am glad to hear that after rebooting your Blaze and syncing, your heart rate came back up. I really appreciate your efforts and your time and hope you continue enjoying your tracker without any issues. You can find more information about tracking sleep here.
@Chidder thank you for your input.
Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!
If you have any questions, feel free to let me know.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
10-29-2019 05:57
10-29-2019 05:57
My Fitbit Blaze heart rate monitor has stopped recording. The green lights are flashing. I have shut down the Fitbit several times today with no success. Any suggestions on what to do next? The heart rate monitor is on. Thank you
10-29-2019 06:23
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10-30-2019 18:52
10-30-2019 18:52
Welcome to the Fitbit Community, @KathyD81. It's nice to see you around, @Chidder @wrmwtrdiver01 @kwebb71.
@KathyD81 thank you for joining the thread and sharing the details of the issue with the heart rate monitor. I appreciate your troubleshooting efforts. Please let me know if the issue persists after following the instructions provided by @Chidder and @kwebb71, I will be glad to assist you further.
@Chidder @kwebb71 thank you for sharing the helpful tips and instructions. I appreciate your efforts to help other users!
@wrmwtrdiver01 thank you for the input. I am glad to hear you were able to resolve the issue.
Let me know if you have any questions.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.