Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
You can contact customer support via:
Before you do, it's worth trying a restart of your fitbit using this procedure:
https://help.fitbit.com/articles/en_US/Help_article/1186/
Give it a few tries as it doesn't always work.
Best Answer
05-04-2017
05:08
- last edited on
10-31-2025
08:26
by
MarreFitbit
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
05-04-2017
05:08
- last edited on
10-31-2025
08:26
by
MarreFitbit
A warm welcome to the Community @Firervs and @SteveH thanks for stopping by.
I would like to know if you have already get in touch with our support team? In the meantime, I recommend following the restart procedure.
Let me know how it goes. ![]()
Best AnswerHello,
I have tried everything and it won't even charge. It's just dead. Nothing blinks and it will not charge.
Thankyou
Best Answer
Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
What have customer support recommended you try?
Best Answer