Fitbit Blaze not connecting

[Jwdmccarty]

My Blaze had been syncing and was paired to my Galaxy S7 Edge. Now it isn't and it says it needs to be updated. I try to update it but it can't find my fitbit.

[AlvaroFitbit]

@Jwdmccarty Welcome to our Community! Have you tried restarting your tracker? If you haven't then please try the following:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Your Charge 2 will begin charging.
4. Press and hold the button on your tracker for four seconds. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
5. Unplug your tracker from the charging cable.

Also restart the bluetooth on your phone (wait 30 seconds before turning it on). Make is fully charged and then retry the update on your tracker.

I also moved your post to the correct board as it is more relevant and helpful here.

Let me know how it goes!