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Fitbit Blaze not responding

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‎11-28-2018 16:53 - last edited on ‎11-29-2018 12:50 by Moderator Alum

‎11-28-2018 16:53 - last edited on ‎11-29-2018 12:50 by Moderator Alum

I have recently had my Blaze tracker replaced; after charging the tracker fully for several hours I have set it up and updated it with the latest firmware (402).

 

After putting the tracker on the strap, it will not turn on. At all. 

 

I have held down the middle button for over 10 seconds, the middle button and bottom right buttons for over 10 seconds, uninstalled and re-installed the Fitbit app, unpaired and paired the tracker several times,  and no response at all unless the tracker goes back in the charging dock. Even then the battery display states that it is either full or empty, so I do not know which is true. 

 

Please respond to this as soon as possible.

 

Moderator edit: Updated title for  clarity

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6 REPLIES 6

‎11-29-2018 12:50

‎11-29-2018 12:50

Hi there @Seph1, welcome to the Community Forums! 🙂

 

I'm very sorry to hear that you're having problems with your Blaze not responding and thanks for all you've tried to get it to work.

 

I've gone ahead and escalated your case to our Support Team for them to help you out. Please, keep an eye on your inbox for more instructions. If you need more help, I'm here to help!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

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‎11-29-2018 15:30

In response to FerdinandFitbit

‎11-29-2018 15:30

Thanks for responding, I have replied to the email.

 

However, I suspect that the only course I have is to send it back and receive another tracker in return (as I am still under the original warranty).

 

As I believe that it's the firmware that is the issue I doubt that I'll have much luck with a further replacement. I understand that the Blaze unit is discontinued, yet it is immensely disappointing that the latest firmware for the trackers is essentially destroying them straight out of the box. Is there any way that we can have the previous firmware rolled back, or a final update so Blaze users can use their trackers to their natural hardware end?

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‎11-29-2018 23:04

‎11-29-2018 23:04

Same thing just happened to my blaze.
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‎12-06-2018 05:36

In response to Seph1

‎12-06-2018 05:36

Still waiting for a response to this, as new units won't fix the issue.

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‎02-20-2019 01:24

In response to Seph1

‎02-20-2019 01:24

I am still waiting for a response.

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‎02-26-2019 16:56

In response to Seph1

‎02-26-2019 16:56

@Seph1 I joined a community developer discord channel (discord is a messaging app, similar to "Slack") and it sounds like if the product is discontinued, there are hardly any developers working on it. Best not to hold your breath for a solution.

RIP.png

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