Fitbit Blaze not showing weekly activity

[xoip]

My Blaze stopped tracking exercise days 6 days ago.  It tracks steps, and active minutes, but I'm not picking up any credit for doing the 30 minutes hard physical activity I do 5 days per week. I'm clocking up around 1000 active minutes per week, and burn approx 3,400-4,000 calories per day, so I know I'm making the effort!

I've restarted the iphone, restarted bluetooth, restarted the fitbit, cleaned the contacts, re-sync'd, and logged in and out of the mobile app (all several times), and updated the app. All to no avail.

Edited to add: the Exercise tile on the mobile dashboard no longer shows my target or progress for the 5 days I set myself weekly. And as of this morning, the Sleep tile no longer shows my sleep summary for the previous night.

Edited again to add: now not showing active minutes either.

Any suggestions, please?

 Moderator edit: Updated title for clarity

[FerdinandFitbit · Accepted solution]

Hi there @xoip, welcome to the Community Forums!

I'm sorry to hear that you're having these problems with your Fitbit Blaze. Thanks a lot for what you've already tried. I'd like to help you out!

Since you've already tried several things, I would first recommend logging out of the app and then, log back in. After this, give your Blaze a quick restart by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot.

Then, attempt to set up your tracker as a new device. For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

If you need more help with this, let me know. I'll be happy to help you out!

[xoip]

Hi Ferdinand,

Thanks for suggestions. I have done as directed - this has NOT solved the problem however. 

The steps are tracking, but exercise is under-reporting and sleep doesn't get tracked at all. The number of active hours now won't fully sync either - so there are 12/14 hrs showing active on the blaze, but only 7/14 hrs on the app.

This is incredibly frustrating. Please help. 

Thanks