Fitbit Blaze not syncing to Fitbit app

[SunsetRunner]

I have tried everything. Restarting my Blaze, restarting Bluetooth, restarting my whole phone, sending a test notification through the app, setting up my Blaze as a new device, everything! And it has not synced up to the app since 11/4. I can still get music/email notifications on the Blaze itself, but that's all.

Moderator edit: Updated title for clarity

[FerdinandFitbit]

Hi there @SunsetRunner, welcome to the Fitbit Community Forums! 🙂

I'm very sorry to hear that you're having problems getting your Blaze to sync to your app. Thanks a lot for what you've already tried to get it to work! I'd like to help you out with this.

My first question would be... which phone specifically are you using to get your Blaze to sync? Have you made sure it's listed as a compatible device for syncing? If not, you can check the list here.

If your phone is compatible,  there's one more thing you could  try and it is removing your Blaze from the connected Bluetooth devices on your phone. Now, for this, go to the Bluetooth settings on your phone. On your connected devices, look for your tracker. Tap on it, then choose the option that says "Forget this device". Then, proceed to set up your tracker as a new device. 

For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

Hope this helps. Please, let me know if you need more help!

[SunsetRunner]

I have the Droid Maxx 2, and I first got it back in June. The app is up to date and so is my phone. I already tried removing the Fitbit from my Bluetooth and setting it back up and it didn't work. 

[FerdinandFitbit]

Thanks for getting back @SunsetRunner!

I think that the reason why you're having problems to sync your Fitbit Blaze is because your Droid Maxx 2 is not a compatible phone.

When it comes to devices compatibility, keep in mind that the two devices that are for sure not compatible at the moment are the Huawei P9 Lite and the Huawei P8 Lite.

For all other devices, if they're not on the list of compatible devices, you might be able to sync with them but we don't guarantee that the functionality will be optimum as we are still testing on these phone models and due to the large number of Android and Windows devices, our team has not yet tested all of them.

If you have more questions, feel free to let me know!

[SunsetRunner]

I guess I'm just confused on why it would be working fine since when I got this phone, to not, randomly stopping all syncing. As long as the app and phone OS are up to date, why would my phone not be supported? It's not like I'm trying to run this on a flip phone, ya know? I've had this Blaze for over a year, but it's kinda pointless when I can't track my sleep or my exercises over time. I can't exactly just go out and buy a new phone. 

[NachoooO]

RaeCo, see this thread...... https://community.fitbit.com/t5/Blaze/Blaze-will-no-longer-sync/td-p/2998141/page/4

Fitbit don't continue support Blaze...... you have thrown the moeny trusting Fitbit.....

[R-ball_eric]

I am having the same problem with the same phone. Been using Fitbit app on this phone for nearly two years. My system is updated. Stopped syncing yesterday morning.

[Kthan]

I keep my app open a lot of the time. Sometimes I have issues syncing but turning off the app and restarting it usually makes it sync.

[SunsetRunner]

I'm calling it. My Blaze died while I was at work yesterday and I wasn't in a big hurry to charge it. I thought, I would charge it one last time and see if by any miracle, it would sync. Not holding my breath. Probably the last time I will use the Blaze, or Fitbit in general. Which is a shame, because the Blaze itself works fine, I think, it's just the app that is causing problems. It can't sync to change my silent alarms (which is impossible to manage with a fluctuating work schedule), won't sync steps at the end of the day, and now it can't even sync to the correct time showing on the Blaze. So unless I get a response that isn't from a script, answers my question about why my phone is no longer compatible, and/or will help, I'm done. I've loved all my Fitbit devices for the past 4 years, but this is too much. 12 days with no syncing at all and no viable solutions except really I would have to get a new phone so the app would magically be supported again. 

I have it to sync all day, and I've restarted my phone, the app, and my Bluetooth, to no avail 

@Kthan

Moderator edit: Merged replies

[R-ball_eric · Accepted solution]

I contacted Fitbit at the phone number in the app. They were very helpful
and had it fixed in less than 5 minutes. They had me turn off Bluetooth on
the phone, do a force stop on the app, hold down the left side button and
bottom right, at ysa.e time, for 15 seconds. The Fitbit sign came on, had
me turn my Bluetooth back on and it instantly synced. It was much easier to
make a short call, from a different phone, and have a rep on the phone.

[SunsetRunner]

@R-ball_eric That worked! I just followed the steps and it certainly wasn't instant, it did sync! Thank you so so so so so much! This weeks stats will look awful, but whatever.

[R-ball_eric]

You are welcome! I am glad it worked!

[FerdinandFitbit]

Hi guys, good to have you all around! 🙂

@SunsetRunner @R-ball_eric When it comes to devices compatibility, if your phone is not on the list of compatible devices, you might be able to sync with it but we don't guarantee that the functionality will be optimum as we are still testing on these phone models and due to the large number of Android and Windows devices, our team has not yet tested all of them.

I'm glad to hear that you're now back on track and hope it stays like that, but just to set the correct expectations, keep in mind that any update on the phone could make it to stop working again due the to compatibility detail.

Anything else you might need help with, let me know!